Problems with plugin in wordpress

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    emSOHO
    Asked on September 25, 2025 at 12:25 AM

    Hello, I'm having trouble keeping the chatbot active. It seems to be reporting that the agent was not located. See screenshot attached.


    I'm using the Select AI Chatbot for WordPress - Jotform plugin.

    AI Chatbot for WordPress - Jotform

    Jotform Thread 31405631 Screenshot
  • Profile Image
    Ravi JotForm Support
    Replied on September 25, 2025 at 2:28 AM

    Hi emSOHO,

    Thanks for reaching out to Jotform Support. Can you confirm if you’re using the plugin shown below on your WordPress site to add your AI Agent?

    Problems with plugin in wordpress Image 1 Screenshot 30

    If so, I recommend checking our guide on How to Set Up and Use Jotform AI Chatbot for WordPress for detailed steps on how to set it up and troubleshoot. Follow the setup process in the guide and see if that resolves the issue. If the difficulty persists, share the link to your AI agent so we can check it on our end. You can easily find your AI Agent URL in AI Agent Builder. Let me show you how:

    1. In AI Agent Builder, click on the Publish tab in the blue navigation bar at the top of the page.
    2. In the Standalone tab, click Copy Link in the Share Link section.

    Problems with plugin in wordpress Image 2 Screenshot 41

    Once you share the form URL with us, we’ll be able to help you better with this.

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