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pembinaankelembagaanvokasiAsked on September 24, 2025 at 11:23 PM
why i cant renew my subs plan monthly?
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Podo: Support AI AgentReplied on September 24, 2025 at 11:23 PM
Hi Direktorat,
Thanks for reaching out to us for help.
I'm an AI assistant here to assist you.Regarding your question about why you can't renew your subscription plan monthly, Jotform subscriptions automatically renew at the end of each billing cycle. If your payment fails on the renewal date, your subscription will enter an Overdue status rather than being canceled immediately. We attempt to charge your payment method on file up to three more times within seven days. If successful, your subscription continues without issue. If we cannot charge you within that period, your account will be downgraded to the Starter plan.
You can always go to the Pricing page to upgrade your plan again if needed.
Let us know if you have any other questions.
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