Can’t Log In After Multiple Password Resets

I have now done two password resets and can't access my account, please explain. It says Invalid password or email? Neither are invalid?

Hi Olivia, I'm sorry to hear you're having trouble accessing your account despite resetting your password. To help you better, could you please provide the email address or username you use for your Jotform account? This will help us look into the issue more closely.

liv_woolston@hotmail.com

Hi Olivia, since you've already reset your password twice and are still encountering the "Invalid password or email" error, please ensure you are entering the exact email address associated with your Jotform account, which you confirmed as liv_woolston@hotmail.com. Make sure there are no extra spaces or typos when entering your email or password.

If the issue persists, try clearing your browser cache or using a different browser to log in. Also, double-check that you are using the most recent password you created during the reset process.

If none of these steps work, please let us know, and we can explore further options to help you regain access to your account.

Hi Olivia,

I checked our system’s email logs and confirmed that multiple password reset and password change messages were successfully sent to your email address liv_woolston@hotmail.com. I've shared the email logs below for reference:

[2025-09-24 22:45:28] SENT to liv_woolston@hotmail.com from noreply@jotform.com via JotSMTP. Subject: Jotform Password Changed 

[2025-09-24 22:38:19] SENT to liv_woolston@hotmail.com from noreply@jotform.com via JotSMTP. Subject: Jotform Lost Password  

[2025-09-24 22:30:50] SENT to liv_woolston@hotmail.com from noreply@jotform.com via JotSMTP. Subject: Jotform Password Changed 

[2025-09-24 22:29:51] SENT to liv_woolston@hotmail.com from noreply@jotform.com via JotSMTP. Subject: Jotform Lost Password 

Since the reset emails are being delivered and the password change was processed, the issue is most likely related to the login method or cached browser data. Here are steps you can take to solve this:

1. If you originally signed up using Google or Microsoft login, please use the (Continue with Google) or (Continue with Microsoft) button instead of entering an email and password manually.
2. If your account was created with email and password, make sure to use the most recent password you set. Type it in manually rather than pasting it, to avoid extra spaces.
3. Clear your browser’s cache or try logging in from a different browser or device to eliminate caching issues.

Give it a try and let us know if you have any other questions.