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ngocthanhbnvia83Asked on September 24, 2025 at 9:37 PM
Hi jotform's Supporter,
I have a problem like this:
My form has a option to select time but if this option is chosen so I can't submit
Please review and fix it for me, I check it in Form submit and trash entries. it's nothing here!
Page URL: https://form.jotform.com/242728664341460 -
ngocthanhbnvia83Replied on September 24, 2025 at 9:42 PM
Only choose option day: Nov 02, 2025 - 13:30, I get error like this
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ngocthanhbnvia83Replied on September 24, 2025 at 9:49 PM
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Jeric JotForm SupportReplied on September 24, 2025 at 10:41 PM
Hi ngocthanhbnvia83,
Thanks for reaching out to Jotform Support. Since you've already deleted the submission and deleted it from the trash, I've gone ahead and cleared your form caches. Can you try again?
Give it a try and let us know how it goes.
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ngocthanhbnvia83Replied on September 24, 2025 at 11:17 PM
I just deleted caches but it's still error
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Jeric JotForm SupportReplied on September 25, 2025 at 12:12 AM
Hi ngocthanhbnvia83,
I cloned and tested your form and had the same issue, so I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.
Thanks for your patience and understanding, we appreciate it.
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ngocthanhbnvia83Replied on September 25, 2025 at 12:32 AM
Thanks. hope to hear good news from you!
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