Error trying to move a form to a team workspace

Hi team, I'm receiving the attached error when trying to move a form to a team. All the others have worked no problem.

The form is the Milestone Order Form, trying to move to Orders team.

Hi McKenzie,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding the error you're encountering when trying to move the Milestone Order Form to the Orders team, please note that only team admins have the permission to move an existing form to their team, as this action changes the ownership of the form. I recommend verifying that you have the necessary admin rights for the Orders team.

For more details, you can also check the Jotform Teams FAQ at https://www.jotform.com/teams/faq/.

If you continue to experience issues or have any other questions, feel free to let me know.

Give it a try and let us know how it goes.

I am the admin.

Hi McKenzie,

Since you are the admin and still encountering this error when trying to move the Milestone Order Form to the Orders team, there might be other factors causing this issue. Sometimes, this can be related to temporary system glitches or specific restrictions on the form or team settings.

Here are a few steps you can try to resolve the issue:

1. Refresh your browser and try moving the form again.
2. Clear your browser cache or try using a different browser.
3. Ensure the form is not currently shared or linked in a way that might prevent ownership transfer.
4. Check if there are any active integrations or payment gateways on the form that might affect the move.

If the issue persists after these steps, it may require further investigation on our side.

Feel free to provide any additional details or error messages you see, and I’ll assist you further.

It's been happening for over a week now.

Hi McKenzie,

Thank you for the update. Since this issue has been ongoing for over a week, it indicates that it might be a more complex problem that requires deeper investigation.

I recommend checking if there have been any recent changes to your team settings or form permissions that could be affecting the transfer. Additionally, verify if the form has any restrictions or is linked to other services that might block the move.

If everything seems in order on your end, this situation may need to be escalated for a thorough review by our technical team to identify and resolve the root cause.

Please share any specific error messages or screenshots you have received during this process, as they will be helpful for further analysis.

escalate

Hi McKenzie,

One of our Support Team members will take it from here to follow up shortly.

Hi McKenzieCleaning,

Moving a form inside a team workspace is easy, let's walk through this together:

1. On your My Workspace page, check the box on the form you'd like to move.
2. Then click on the Move to Team button on top.
3. Choose the team workspace, then click on the Move to This Team button.
4. A message will pop up, and click on the Move Now button. You'll see the form is now on the selected team workspace.

Are you following the same steps shown above in moving the form? The attached error wasn't added to your initial message. If you run into the same error, can you capture a screenshot? That'll help us to understand better what’s going on. Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.