USER DELETED

Hi,

I used to have a user with the email compliance@legaltech.mx

I deleted it by mistake, and now that I want to recover it, I can’t.

I already created the user again, but he cannot log in. The system says “deleted”.

By the way, the email is a Google account (Gmail).

Hi Carlos,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding the issue with the deleted user account linked to the email compliance@legaltech.mx, since you recreated the user but the system still shows "deleted" and the user cannot log in, here's what you can do to resolve the login issue:

Let me help you with that:

1. Log out of any current Jotform sessions.
2. Go to the Jotform login page and click on Forgot Password.
3. Enter the email address associated with the Google account login (compliance@legaltech.mx).
4. Check your email for the password reset instructions sent by Jotform.
5. Create a new password following the instructions in the email.

After completing these steps, you should be able to log in using the email and the new password instead of the Google login.

If the problem persists, it might require further investigation by the support team.

Let us know if you have any other questions.

I tried but my coworker still cant log in

Hi Carlos,

Since your coworker still cannot log in and the system continues to show the user as "deleted," this issue may require a more detailed recovery process.

Please visit the Jotform account recovery guide available here. On that page, you can fill out the account recovery form with the necessary details to help regain access to the account.

This process is designed for cases where accounts have been deleted or access is otherwise blocked.

Hi Carlos,

I've gone ahead and reactivated your deleted account with email address, compliance@legaltech.mx. You should now be able to log in to your account.

Let us know if there’s anything else we can help you with.