not recieving a reset link for forgotten passwrod

cant log into Jotform to download items

link isn't coming through to email address to change password

According to our records, the reset password email is being sent successfully. Please check your spam or junk folder in case it was filtered there. To avoid future issues, consider whitelisting Jotform's sender email or domain. Also, ensure that the email address you provided is valid and correctly formatted.

Hi Imelda,

Thanks for reaching out to Jotform Support. I can see that you're a Guest user. Can you confirm if you have an Enterprise account? If not, can you send us the username or email address of your account so we can check?

Once we hear back from you, we'll be able to help you with this.