The thumbnail being generated by the url is not consistent with the image uploaded to the form

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    Push_Big
    Asked on September 24, 2025 at 8:42 AM

    Hi - The attached image that has been uploaded as the logo isn't being shown as the url thumbnail. Is this a bug or am I doing something wrong.



    The thumbnail being generated by the url is not consistent with the image uploaded to the form Image 1 Screenshot 30



    The thumbnail being generated by the url is not consistent with the image uploaded to the form Image 2 Screenshot 41

    Jotform Thread 31374771 Screenshot
    Page URL: https://pci.jotform.com/form/252654317584160
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    Kris Ann JotForm Support
    Replied on September 24, 2025 at 9:57 AM

    Hi Push_Big,

    Thanks for reaching out to Jotform Support. When I cloned and tested your form, the same thing happened for me when I share the form via iPhone. After investigating it a bit, I found a solution. It’s really easy to fix, you just need to change the file extension of your logo from JPG to PNG, because it seems like iPhone does not support JPG. Let me show you how:

    1. Go to this website, and convert the file extension of your logo from JPG to PNG.

    2. Once done, go to Form Builder, then click on the existing Logo.

    3. Click on Remove Logo, then click on the Upload File button and select the converted version of the logo.

    The thumbnail being generated by the url is not consistent with the image uploaded to the form Image 1 Screenshot 30 Take a look at the screenshot below to see my results:

    The thumbnail being generated by the url is not consistent with the image uploaded to the form Image 2 Screenshot 41

    Let us know if there’s anything else we can help you with.

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