Comcast email not receiving Jotform Password Reset email

I am not receiving the verify you email address link. I have checked all folders. I need to change my password and cannot do that until this is resolved

Hi Winfree,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

It seems you are not receiving the verification email needed to change your password. This issue can sometimes be caused by email delivery delays or filtering.

Let me help you with that:

1. Check your spam or junk folder again, as sometimes verification emails can be mistakenly filtered.
2. Ensure your email address is correctly entered in your Jotform account settings.
3. Try resending the verification email from your account settings or password reset page.

If these steps do not resolve the issue, please let me know, and we can explore other solutions.

Give it a try and let us know how it goes.

I have followed these steps multiple times and it is not working

According to our records, the reset password email is being sent successfully. Please check your spam or junk folder. To ensure you receive emails smoothly in the future, consider whitelisting Jotform's sender email or domain. If you continue to experience issues, make sure your email settings are correctly configured.

There is nothing in my spam folder

Hi Winfree,

Thank you for the update. Since the reset password email is confirmed to be sent and it's not appearing in your inbox or spam folder, I recommend checking with your email provider to see if there are any filters or blocks on your account that might be preventing the email from arriving.

Additionally, you can try using an alternative email address if available, or temporarily use a different email provider to receive the verification email.

If you need further assistance, please share any additional details about your email setup or any error messages you might have encountered.

can you help me use a different email address?

If you're having trouble recovering your account, we have a guide that might help. You can find it by pressing the button below.
Recover Your Jotform Account

Hi winfreepreschool,

I checked your account email logs and confirmed that the password reset emails are being sent successfully. As our AI assistant mentioned, if you’re not receiving them, it might help to check with your email provider to see if anything is blocking emails from Jotform. You can also ask them to Whitelist Jotform’s IP addresses and domains so you won’t miss any emails in the future.

Give it a try and let us know if you need any more help.