I want to down garade my account

I want to down garade my account because I'm not using it any more

If you want to downgrade your account, here’s what you can do:

• Your account will stay on your current plan until the period you paid for ends.
• After that, it will be downgraded to the Starter Plan, which has certain limits.
• If your submissions exceed the Starter Plan limits, you might lose access to some data.

To avoid losing anything important, I recommend downloading your submission data and files beforehand. You can find helpful options for this below.

Also, if you want to keep your data safe without losing access, consider upgrading to the Storage Plan, which lets you store more submissions while keeping your current limits.

Let me know if you want more details or help with any of these steps!
Download submissions
Download files
Keep your data safe with Storage Plan

Hi gameelbait,

Thanks for reaching out to Jotform Support. You can downgrade your account in the Billing page. Let me show you how to do it:

1. On your My Forms page, click on your Avatar icon in the top-right corner and click on Settings.

2. Under the Billing tab, click on Change Plan.

3. Click on the Downgrade button to switch to the Starter Plan.

Then, you'll see a pop-up window with some extra information about the downgrade. Just follow those instructions to continue with canceling your plan. You can also check out our guide about How to Cancel your Subscription.

Let us know if you need any more help.

Thanks for prompt reply, actually i moved my work to another Email and this account got no actions or active forms since 2 months, i have need charged today 55 usd , as well last month.

Can i get refunded or move this credit to the new account, you can revise my traffic on form and activities

Best regards

Bait gameel

Hi gameelbait,

Thanks for reaching out to Jotform Support. To request a refund for your latest invoice, just fill out our Refund Request form. And our relevant team will email you once they've had a chance to look into it.

Let us know if you need any more help.