tech support is making my request private so other customers cant read this issue or lack support

is anyone else have this issue with tech support , seems like they wont fix simple .

amrick

Hi amrik,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

I understand your concern about the privacy of your support request. Please note that some support threads may be set to private to protect sensitive information or account details. This is done to ensure your privacy and security while we work on resolving your issue.

If you feel your issue is not being addressed properly or you need further clarification, please provide more details about the problem you're facing, and I'll assist you accordingly.

Let us know if you have any other questions.

there is no sensitive issue information here please keep it public.

amrick

Hi amrik,

Thanks for your response. I understand that you believe there is no sensitive information in your request and prefer to keep the thread public. The decision to make a support thread private is usually based on internal policies to protect user privacy and ensure security.

If you feel strongly about this, you may want to clearly communicate your preference to the support team handling your case. They will review your request and determine the best way to proceed while keeping your concerns in mind.

Please share any additional details about your issue so I can assist you further.

Hi amrik,

Note that this thread is in public. To clarify, we set certain threads as private when they involve account-specific details or sensitive data that require deeper investigation. This helps protect your privacy and ensures we can provide tailored support without exposing personal or confidential information to the public. We absolutely value transparency and community learning. If your issue is something you'd prefer to be publicly visible and without sensitive data, share with us the thread link so we can revisit it.

Once we hear back from you, we can help you sort this out.