No form available

Why is my form not available? I keep receiving responses from this form but dont see it in my account. What the problem?

Hi Alex,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

If you are receiving responses from a form but cannot see the form in your account, it is possible that the form has been disabled or removed due to account verification issues or other compliance reasons. Sometimes forms may be temporarily disabled if they require additional verification such as completing a KYC (Know Your Customer) process.

Please check if you have any notifications or emails from Jotform requesting you to complete your KYC form or verify your account details. Completing this process can restore access to your forms.

Let us know if you need further guidance on how to complete your KYC or verify your account.

Give it a try and let us know how it goes.

Hi Alex,

Thanks for reaching out to Jotform Support. I understand you’re receiving submission emails from a form but can’t find the form in your account. This usually happens when the form is owned by a different account (you’re only set as a notification recipient or collaborator) or the form was created while not logged in under a temporary Guest account. It can also be hidden in Archive/Trash or appear under Shared with Me instead of My Forms.

Here’s a quick way to resolve it:

1. Make sure you’re logged into the correct account email that owns the form, then check My Forms → Archive and Trash.
2. Check Workspace → Shared with Me for forms shared to you as a collaborator.
3. If you have the form URL, share it here and we’ll locate the owner.

Alternatively, this can also occur if the form/account was temporarily disabled pending account verification (e.g., KYC/compliance). Please check your inbox (and spam) for any Jotform messages asking you to verify your account or complete KYC, and complete that process to restore access. If you’d like, share the account email and we’ll check the status or escalate to our team.

Give it a try and let us know how it goes.

hi Alex

is tech support fixing you issues, i have same issue for 3 month and no fix they keep saying it fix when its not then turning my request into private. so i am just reaching out to other customer see if they having issue with tech support.

thank you

amrick

Hi Amrick,

Thank you for your patience and goodwill. Some issues may take longer. We will get back to you as soon as possible.