Payment was deducted from the incorrect card

Our September payment was deducted from a previous Visa card ending in 7807 and not the correct master card ending in 3504. Is there any reason for this and can it be corrected for future payments to be deducted from the correct card ending in 3504

Hi SCHVC,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

We understand that your September payment was deducted from an old Visa card ending in 7807 instead of your current Mastercard ending in 3504. We have escalated your refund request to our refund team to look into this issue. Our team typically responds within 24-48 hours, and you can use this ticket thread for all updates.

Once we hear back from you, we'll be able to move forward with a solution to ensure future payments are deducted from the correct card.

Let us know if you have any other questions.

Hi SCHVC,

I have received an update that the card ending in 3504 had insufficient balance and is the reason why the other card ending in 7807 was charged. Moving forward, for future payments, it will be charged from the card ending in 3504.

Let us know if you have any other questions.