JotForm Links/QR codes not opening in App

Hello,

I need a QR code for a JotForm to open in our JotForm app. Our interns need to be able to scan the QR code on a sheet so the JotForm opens in the app and we can set up Kiosk mode at our outreach events.

We need the QR code link not to just open the app because our JotForm url include a prefill for the type of event to document which event it the submissions are coming from.

I have turned on the appropriate settings in the app settings. Does JotForm have a verification that allows links to be opened in the app not only in browsers tabs on mobile?

Hi NAMI,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding your request to have a QR code that opens a Jotform directly in the Jotform Mobile Forms app with prefilled data and kiosk mode enabled, here is what you need to know:

The Jotform Mobile Forms app supports two modes for filling forms: Fill Out and Kiosk Mode. Kiosk Mode is designed for unattended survey stations and can be launched within the app by selecting the form and choosing Kiosk Mode, where you can set kiosk lock settings and launch the kiosk.

However, currently, there is no specific verification or direct link format that guarantees a QR code will open the form directly in the Jotform app instead of a browser tab on mobile devices. The app settings you turned on are the appropriate steps to enable this behavior, but the actual opening of the link in the app versus the browser depends on the mobile device's handling of URLs and app link associations.

For kiosk mode setup, users typically open the app first, select the form, and then launch kiosk mode manually. Prefilled URLs can be used in browser mode but may not automatically open inside the app via QR code scanning.

For more detailed instructions on using kiosk mode, you can visit the official guide: How to Use Kiosk Mode in Jotform Mobile Forms.

If you need further assistance or have more questions about this setup, feel free to ask.

Give it a try and let us know how it goes.

Do I only get an AI response?

Hi NAMI,

I understand you are looking for a response beyond the AI assistance. I will escalate your request so that a human support agent can assist you further.

Hi SNV_NAMI,

Unfortunately, it is not possible to have a QR code that opens the form directly in the mobile app with prefilled event data. While the feature you’re looking for isn’t currently available, rest assured we’re always working to add new services and features to Jotform. I've gone ahead and escalated your request to our Developers. When or if it's implemented depends on their workload, how viable it is, and how many other users request it. If there are any updates, we’ll circle back to this thread and let you know.

Let us know if there’s anything else we can help you with.