Issue Accessing an Existing Table

Hello,

I am having trouble accessing an existing table that is connected to an app.

Every time I try to open the table, I am redirected back to my workspace.

The app name is HABS Process Control Audits; the table has the same name.

A link to the table is below.

Thank you for your help.

Hi Katharina,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

It sounds like you're experiencing an issue accessing your table connected to the app "HABS Process Control Audits." Let me help you with that:

1. Clear your browser cache and cookies to ensure there are no stored data conflicts causing the redirection.
2. Try accessing the table from a different browser or incognito/private mode to rule out browser-specific issues.
3. Verify that you are logged into the correct Jotform account that owns or has access to the table and app.

If the issue persists after these steps, please provide any error messages you see or additional details about your workspace setup.

Give it a try and let us know how it goes.

I have tried clearing my cache and cookies, as well as accessing the table in an incognito browser; however, this did not resolve the issue.

I am logged into the Jotform account that owns the table and the app.

No error messages are being displayed.

My workspace has multiple forms, apps, workflows and tables. Most of which are categorized using one of three labels: Calgary HABS DC, Calgary Food DC, or Process Control Audits.

I have not made any changes to my account settings or workspace that I am aware of.

Hi Katharina,

Thank you for the detailed update. Since you've already tried clearing cache, using incognito mode, and confirmed you are logged into the correct account, and no error messages are showing, the issue might be related to the workspace or app configuration.

Here are a few additional steps you can try:

1. Check the app permissions and settings to ensure the table is properly linked and accessible within the app.
2. Review the workspace labels and organization to confirm that the table is not inadvertently restricted or hidden due to categorization.
3. Try accessing the table directly via its URL outside of the app to see if it opens without redirection.

If these steps do not resolve the issue, it may require a deeper investigation into your workspace setup or app integration.

The table is properly linked and accessible within the app; however, it will not open when accessed from within the app.

There are no restrictions at all associated with the workspace labels.

The table will not open through its direct URL.

The link to the source for the table is: view-source:https://www.jotform.com/workspace/

Hi Katharina,

Thank you for the additional information. Since the table is properly linked and accessible within the app but still won't open from within the app or via its direct URL, and there are no restrictions related to workspace labels, this seems to be an unusual issue.

Here are some important points about accessing app submissions and tables in Jotform that might help clarify the process:

• When in the App Builder, you can view submissions by clicking the dropdown next to the Jotform logo and selecting Tables.
• On your My Workspace page, you can filter by Apps or Tables to find the relevant assets.
• Tables connected to apps have a special lilac/purple icon indicating they show submissions from that app.
• Hovering over the table and clicking View Table should open the submissions.
• Jotform Tables show submissions with tabs for each form in the app and apply filters to show submissions from the specific app.

If you are still redirected back to the workspace when trying to open the table, it might be related to a temporary issue with the app or workspace configuration that requires further investigation by our support team.

Since this issue is persistent and unusual, I recommend providing this detailed information to our support team for a deeper investigation.

How do I provide a detailed record of this conversation to the support team for a deeper investigation?

Hi Katharina,

To provide a detailed record of this conversation to the support team for a deeper investigation, you can forward the entire email thread or copy and paste the messages into a new support request on the Jotform Help Center. Make sure to include all the details you've shared here, including the steps you've already taken and the behavior you're experiencing.

This will help the support team understand the issue fully and assist you more effectively.

What is the email address for the support team?

Hi Katharina,

For support inquiries, Jotform primarily handles requests through the Help Center and support ticket system rather than direct email. You can submit your detailed issue and conversation history through the Jotform Help Center support page, where the support team will review and assist you promptly.

If you need assistance navigating the Help Center or submitting a ticket, I can guide you through the process.

Please guide me through the process.

Hi Katharina,

Let me guide you through the process of submitting a support request on the Jotform Help Center:

1. Go to the Jotform Help Center by visiting the website and clicking on the Support or Contact Us section.
2. Look for the option to submit a support ticket or request, usually labeled as "Submit a Request" or "Contact Support."
3. Fill out the support form with your contact information, a detailed description of the issue, and include the entire conversation history you've had so far.
4. Attach any relevant screenshots or links that might help illustrate the problem.
5. Submit the request and wait for a response from the support team, who will investigate and get back to you.

If you want, I can help you draft the message to include all the details you've shared here.

Yes, please help me draft the message.

Hi Katharina,

Here is a draft message you can use to submit your support request:

Subject: Issue Accessing Existing Table Connected to App "HABS Process Control Audits"

Message:

Hello Support Team,

I am experiencing an issue accessing an existing table connected to the app "HABS Process Control Audits." Every time I try to open the table, I am redirected back to my workspace. The table and app share the same name.

I have already tried the following troubleshooting steps:

• Cleared browser cache and cookies
• Accessed the table in incognito mode
• Confirmed I am logged into the correct Jotform account that owns the table and app
• Checked app permissions and workspace labels for any restrictions
• Attempted to open the table directly via its URL

Despite these efforts, the table will not open either from within the app or via direct URL, and no error messages are displayed. My workspace contains multiple forms, apps, workflows, and tables categorized under several labels, none of which restrict access.

Please find the link to the workspace here: https://www.jotform.com/workspace/

I would appreciate your assistance in investigating this issue further.

Thank you.

Best regards,
Katharina

You can copy and paste this message when submitting your request on the Jotform Help Center.

Thank you.

When I go to the Help Center, there is no option to "Submit a Request" or "Contact Support."

The only options are:

New Support Request

My Requests

How can I submit a support ticket?

Hi Katharina,

In the Jotform Help Center, to submit a support ticket, please follow these steps:

1. Click on "New Support Request" at the top or in the menu.
2. Fill out the form with your contact details and a detailed description of the issue.
3. Include the draft message we prepared earlier in the description box.
4. Attach any relevant files or screenshots if available.
5. Submit the request by clicking the submit button at the bottom of the form.

This will create a support ticket that the team will review and respond to.

If you need any further help with this process, please let me know.

I tried that and it just opened another chat like this one.

Hi Katharina,

It seems that clicking "New Support Request" is opening a chat instead of a ticket submission form. This can happen if the Help Center detects your issue might be resolved through chat support first.

In this case, please continue the chat and mention that you want to escalate the issue to a support ticket or need assistance submitting a formal support request. The support team should be able to guide you or escalate your case from there.

If you prefer, I can also escalate this conversation to our support team on your behalf for further assistance.

Yes, please escalate this conversation to the support team.

Hi Katharina,

I have escalated your request to the support team for further assistance regarding the issue you are experiencing with accessing your table connected to the app "HABS Process Control Audits." They will review the details and get back to you as soon as possible.

Thank you for your patience.

Hi katharinadebeer,

We can look into this further. We'll just need access to your account to do that. Don't worry, you can disable that again after we're done checking things out. Let me show you how to do it:

1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.

2. In the small window that opens, click on Settings.

3. In the panel on the left, click on the Security tab.

4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Sorry for the delay.

I have made the required changes.

Hi Katharina,

It would be helpful if you could walk us through how you’re accessing the Table so we can try to replicate the issue on our end. Also, just to make sure I’ve got this right, can you explain a bit more about what you meant when you mentioned that the table is properly linked and accessible within the app, but will not open when accessed from the app?

To help us get the full picture, can you send a screenshot or recording? Loom is great for recordings, or you can upload to Google Drive or Dropbox and give us the link. Or you can follow our guide on How to Post Screenshots to Our Help Center for a screenshot.

After we hear back from you, we’ll know what’s going on and how to help.

I am trying to access the table from my workspace.

I have tried clicking "View Table," and all that happens is my workspace opens in a new tab.

I have tried clicking "Submissions," and all that happens is my workspace opens in a new tab.

I recorded my screen to show what is happening:

https://drive.google.com/file/d/1cuX8AulwFpuurzbKzvnqknCOsWZQiq5K/view?usp=drive_link

Hi Katharina,

Thanks for sending us the screen capture. It will be incredibly useful in helping us get a clearer understanding of your issue on our end.

It looks like the Google Drive link you provided is restricted and requires access permissions. Would you be able to set the sharing permissions to "Anyone with the link" so that our team will be able to access it?

In the meantime, I understand you've tried accessing it via incognito mode and also have cleared your browser cookies and cache. Have you had the chance to try accessing it via a different browser or device/computer entirely to see if the same issue persists? I am curious if this happens even on completely separate machines.

I'm sorry. This link should work: https://drive.google.com/file/d/1cuX8AulwFpuurzbKzvnqknCOsWZQiq5K/view?usp=sharing

The same issue occurs when I try accessing the table through Microsoft Edge (I normally use Chrome), and when I log in on my mobile device/tablet. The browser and device used don't make a difference.

Hi Katharina,

I’ve gone ahead and reported this to our Developers so they can figure out what’s going on. We’ll be back with an update as soon as we can.