Cannot get password reset instructions

Hello. I cannot access my account. I click password reset, but I don't get the reset email. I checked my junk mail folder as well. There is nothing there.

Hi Linda, I'm sorry to hear that you're having trouble resetting your password. To help you with this, could you please provide your username or the email address associated with your Jotform account? Once I have that information, I can assist you further.

user email address is linda@indianridgecc.com

Your email address linda@indianridgecc.com was previously on the bounce list due to a permanent failure from the recipient server. I've removed it from the bounce list, so you should now start receiving emails, including the reset password email being sent now. If you continue to experience issues, please ensure your email server settings allow emails from Jotform.