Issues with Payment Methods

Trying to set up a payment connection with apple pay and google pay through square, but whenever someone tries to make a payment, it says "please wait" without going to the next step. Please advise. Thank you so much!

Hi Rose! To help you better with the issue of the payment getting stuck on "please wait," could you please share the link or ID of the form you're using? I'll check the setup and guide you accordingly.

Hi Rose,

Thanks for reaching out to Jotform Support. I cloned and tested your form to replicate the issue, and the form redirected me to the payment page after clicking the submit button. Check out the screencast below:

I cleared your form cache as a precaution. If the issue persists, I suggest removing the payment connection and adding it back to your form. Let me show you how to do it:

1. In Form Builder, click on the Credit Card icon beside your Product List field.

2. Click on the Trash Can icon under the Payment Connection and click on the Yes, Delete button on the popup modal.

3. Now click on the Add Payment Connection, select Apple & Google Pay, and click on the Use button.

You can also use Square Payment Connection, which also has an option to enable Apple and Google Pay payment options. Let me show you how to do it:

1. Click on the Credit Card icon beside your Product List.

2. Next, click on the Add Payment Connection button and Add New Connection.

3. Select Square from the option and click on the Next button

4. Enter the connection name, click on the Connect with Square button, and click on the Save button.

5. Now select Square from your payment connection list and click on the Use button.

6. Finally, scroll down to Payment Methods under the Payment Properties and check the Apple and Google Pay options.

Give it a try and let us know how it goes.