How do I delete my Account?

  • M
    Maria O'Donnell
    Asked on September 23, 2025 at 1:08 PM

    Hello, I need to unsubscribe and stop paying for jot form as I no longer need the services and I am unable to afford it. Please direct me how to do this. Thank you so much.

  • Profile Image
    Podo: Support AI Agent
    Replied on September 23, 2025 at 1:09 PM

    Hi Maria, to cancel your Jotform subscription and stop payments, you can follow these steps:

    • Log in to your Jotform account.
    • Go to the Billing section under your Account Settings.
    • Find your current subscription and select the option to cancel it.

    This will stop any future payments. If you want to delete your account entirely, you can do so from your Profile page by following the instructions here: https://www.jotform.com/help/527-how-to-delete-my-account/. Let me know if you need any more help!

  • Profile Image
    Eduarda JotForm Support
    Replied on September 23, 2025 at 1:37 PM

    Hi Maria O'Donnell, 

    Thanks for reaching out to Jotform Support. You can Delete Your Account, but that'll also delete all of your forms and data. If you're sure you want to go ahead with that, let me show you how to do it:

    1. On your Account Settings, scroll down and click on Delete My Account.

    How do I delete my Account? Image 1 Screenshot 40

    2. Now, in the pop-up warning window, click on Yes, Delete.

    How do I delete my Account? Image 2 Screenshot 51

    3. Then, a verification code will be sent to your email address. Enter the six-digit authentication code and click on Verify.

    How do I delete my Account? Image 3 Screenshot 62Let us know if you need any other help.

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