Hello, I need to unsubscribe and stop paying for jot form as I no longer need the services and I am unable to afford it. Please direct me how to do this. Thank you so much.
Podo: Support AI Agent
Replied on September 23, 2025 at 1:09 PM
Hi Maria, to cancel your Jotform subscription and stop payments, you can follow these steps:
Log in to your Jotform account.
Go to the Billing section under your Account Settings.
Find your current subscription and select the option to cancel it.
This will stop any future payments. If you want to delete your account entirely, you can do so from your Profile page by following the instructions here: https://www.jotform.com/help/527-how-to-delete-my-account/. Let me know if you need any more help!
Eduarda
JotForm Support
Replied on September 23, 2025 at 1:37 PM
Hi Maria O'Donnell,
Thanks for reaching out to Jotform Support. You canDelete Your Account, but that'll also delete all of your forms and data. If you're sure you want to go ahead with that, let me show you how to do it:
1. On your AccountSettings, scroll down and click on Delete My Account.
2. Now, in the pop-up warning window, click on Yes, Delete.
3. Then, a verification code will be sent to your email address. Enter the six-digit authentication code and click on Verify.
Let us know if you need any other help.
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