Lost Account Access

Hi Jotform Support,

Our company has an account with you but our principles have been locked out of the Admin panel. How can we rectify this issue? Whitney Waxman (whitney@americanrootswear.com) should be the Admin on file. Please let us know if this is not what you see. I came on as COO in July and am trying to get all systems accessible as we need to make adjustments to our Sales form, as well as look under the hood at exported databases off of the Jotforms in order to automate some workflows.

Thanks!

Tim

Hi Tim,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

To regain admin access to your company's Jotform account, especially if the current admin is locked out, the best course of action is to follow the official account recovery process. You can visit the Jotform guide on how to recover your account and fill out the form provided there. This process helps verify your identity and regain access securely.

Here’s how to do it:

1. Visit the Jotform account recovery guide page.
2. Fill out the account access and authentication form with the required details such as your email, name, username, and other requested information.
3. Submit the form and wait for the support team to assist you with restoring admin access.

This will allow you to make the necessary adjustments to your Sales form and access your exported databases for workflow automation.

Give it a try and let us know how it goes.

Hi Tim,

I checked the email address whitney@americanrootswear.com, and it's not associated with any Jotform account. Also, I checked the email address you used to create this thread which is tim@americanrootswear.com, and it is currently a Guest account. Guest accounts are temporary accounts with one-time login only.

If you are referring to another account, can you share with us the email address associated with it so we can check?

Reach out again if there’s anything else we can help you with.

Ahhh okay that helps to know that Whitney's email isn't associated with a Jotform account. Maria Profenno has one account as well and she is maria@americanrootswear.com.

We are trying to re-establish our Administrative end of things, so the goal here is to understand which email address for the account that Maria is on is setup as the Admin account. Thank you!

Hi Tim,

I checked the account maria@americanrootswear.com and it has multiple assets. You can log in to that account to access its forms, apps, workflows, and reports.

Keep us updated and let us know if you need any more help.

What I am trying to get my arms around is our backend. Is Maria’s account a standalone account or is it under and Admin account for the enterprise? Thank you!

Hi Tim,

Upon checking, Maria's account is a standalone account, not an enterprise account. If you are referring to your Enterprise account, we have a dedicated Enterprise Support Team to help you. We have a guide that explains how to create a ticket for Enterprise Support here. Just create a ticket there and someone from the Enterprise Support Team will get in touch with you shortly. 

Let us know if you have any other questions.