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MaidCrewAsked on September 23, 2025 at 9:14 AM
Hello... I have an Appointment Element on my form. I wish to alter the Reminder Email that can be scheduled to send prior to the appointment. When I click to customize the reminder email, I see that there are sub-fields within the Appointment element. Here's a picture of what I am referring to:
I would like to be provided a list of all other or additional sub-fields available for merging into my email. Could someone respond with a complete list of all other available Appointment sub-fields available for merging.
Thank you.
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Jovito JotForm SupportReplied on September 23, 2025 at 10:01 AM
Hi Shawn,
Thanks for reaching out to Jotform Support. I also tested these subfields on my end and it seems to work. Check out the image below:
Currently, when customizing the reminder email for the Appointment element, you can access sub-fields within the Appointment element itself. But, there is no official complete list published of all additional or other sub-fields available for merging beyond what you see in the customization interface.
Let us know if you have any other questions.
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MaidCrewReplied on September 23, 2025 at 10:33 AM
This is not an acceptable answer. There is no way to access sub-fields available for merging into an email. If I am in the email customization window and I click +Form Fields, there is no options for adding or merging sub-fields associated with the Appointment element.
The fact that there are sub-fields available is revealed by the picture I included in my original support request.
Please dive deeper to discover and then relay to me all the available sub-fields available for merging that are associated with the appointment element.
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Jovito JotForm SupportReplied on September 23, 2025 at 10:55 AM
Hi Shawn,
We understand the importance of having more merge field options and will pass your feedback to the relevant team for consideration. Once they share the field IDs related to the Appointment field, we'll circle back to this support thread.
We appreciate your patience and understanding.
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