I understand you're having trouble accessing your account. Unfortunately, it is not possible to transfer account to another Jotform user or merge accounts, however, if you change the email address of the account, the ownership will belong to the new email address alongside the submission data. The old email address will not be able to access assets and data of the account. You can follow the steps outlined here on how to https://www.jotform.com/help/41-how-to-change-the-email-address-associated-with-your-account/">change your account email.
I see a "Recover Your Jotform Account" option available; perhaps that will help you regain access. Recover Your Jotform Account
Calvin
Technical Support Language Specialist
Replied on September 23, 2025 at 8:59 AM
Hi Lachell,
Thanks for using Jotform. If you can’t log in to your account or aren’t sure about your password, you can reset your Jotform account password. Let me walk you through it:
1. Go to the Jotform Main page and click on Login at the top-right corner of the page.
2. In the window that opens, click on Forgot Password?.
3. Enter your email address, and then click on Send Reset Instructions.
4. You'll receive an email with instructions on how to reset your password. Open the email and click on the Reset Password button.
5. Enter your new password, enter it again to verify it, and then click on Create a New Password.
There you go. Your new password is now set, and you can use it to log into your Jotform account. You can also check out our How to Reset Your Jotform Password guide for more information.
But if you can’t access your email address either, you can submit a request to change your account email through our Account Recovery form, and our team will review it. Be sure to include all necessary details so the team can verify your request.
Reach out again if there’s anything else we can help you with.
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