How to reactivate the deleted account?

Hello, I need access to jotform because it is how i have access to files for work. every time i try to sign in, it says my account has been deleted. could it be possible to recover my account with the same email. it is my work email and it needs to be under the email i provided. thank you

Hi Kimberly,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

I'm sorry to hear you're having trouble accessing your account. If your account shows as deleted, recovering it with the same email might be possible by following our account recovery process.

Let me help you with that:

1. Visit the account recovery guide on Jotform's website at this link: How to Recover Your Jotform Account.
2. Fill out the form on that page with the necessary details to request account recovery.
3. Submit the form and wait for further instructions from the Jotform team regarding your account status and recovery options.

This process is designed to help users regain access to their accounts when issues like deleted accounts occur.

Give it a try and let us know how it goes.

Hi Kimberly,

I found that your account was deleted, and you can't create another account with the same email address within 30 days of the account delete. So, I've reactivated your account. You can use the same email address to log in and reset the password. Resetting your Jotform account password is easy to do. Let me walk you through it:

1. Go to the Jotform Main page and click on Login at the top-right corner of the page.

2. In the window that opens, click on Forgot Password?.

3. Enter your email address, and then click on Send Reset Instructions.

4. You'll receive an email with instructions on how to reset your password. Open the email and click on the Reset Password button.

5. Enter your new password, enter it again to verify it, and then click on Create a New Password. There you go.

Your new password is now set, and you can use it to log into your Jotform account. You can also check out our How to Reset Your Jotform Password guide for more information.

Let us know if there’s anything else we can help you with.