Jotform Inbox: Edit Comment is missing

The edit option on my forms are gone. Can this be restored?

Hi Jimmy,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding your concern about the edit option on your forms being gone, this feature is typically related to editing comments or submissions within Jotform Inbox or Tables. Unfortunately, there isn't a direct "edit comment" option available once a comment is submitted, but you can add new comments or notes to submissions.

If you are referring to editing the form itself, please ensure you have the correct permissions and that the form is not currently disabled or archived, as these states can restrict editing.

If you could provide more details or clarify whether you mean editing comments on submissions or editing the form fields, I can assist you further.

Let us know if you have any other questions.

Hi Jimmy,

I tested this on my end, and as the form owner, I’m able to edit the comments I add in the Inbox. From your screenshot, I noticed that the comment was added under a guest account. Could you confirm how the comment was added? This will help us understand why the edit option isn’t appearing on their side.

Once we know more about what’s going on, we can figure out the fix.

It appears to only be on this app for Joseph Poschel

Hi Jimmy,

When you mentioned “this app,” can you confirm if you’re referring to the Jotform Mobile App, or is the form embedded in a custom app created with the Jotform App Builder? This will help us narrow down why the edit option isn't showing.

Once we hear back from you, we can help you sort this out.

this is on desktop. Normal app

Hi Jimmy,

I checked your Inbox and this submission was the only one that had a comment from a guest user which could be related to why the comment is not editable. Can you share a bit more about how that comment was added? For example:

• Was it added by you while signed in to your account, or by someone else who has access to the Inbox?
• Do you share this Inbox with collaborators, and if so, are they able to add comments on submissions?

This will help us try to replicate the issue on our end and determine if the missing edit option is related to account permissions or a specific Inbox setting.

Reach out again if there’s anything else we can help you with.

My assistant created the note and I need to add to the note.
I have 2 assistants that have access to the account.
yes, they are able to add

Hi Jimmy,

Note that only users who added the comment can edit it. Form owner can only reply or delete. If it works for you, you can just add your note as a reply to this submission.

Give it a try and let us know there’s anything else we can help you with.