Approval: Changing recipient to re-assign task.

Hello, I am a new employee at my business and we would like to change who receives the confirmation email for our form and what the email says. Currently when I approve a submission I am prompted to reassign the task and then when it has been confirmed it says that is has been done on behalf of someone who is not listed anywhere in our account and has not worked here for some time. I know how to update the thank you page but I cannot update the information that gets sent in the email or who it sends to. Currently it goes to sales@lctonstage.org but I need it to go to boxoffice@lctonstage.org. I have included a screenshot from the confirmation that gets sent to the sales email each time I approve something.

Hi LCTSALES,

Thanks for reaching out to Jotform Support. I’m an AI assistant here to assist you.

Let me help you with changing the confirmation email recipient and the content of the email sent after form approval.

To update who receives the confirmation email and customize the email content, you need to modify the Autoresponder Email settings in your form:

1. Open your form in the Jotform Form Builder.
2. Go to the Settings tab at the top of the page.
3. Select Emails from the left menu.
4. Locate the Autoresponder Email (this is the email sent to the submitter or the designated recipient).
5. Edit the recipient email address to boxoffice@lctonstage.org instead of sales@lctonstage.org.
6. Customize the email content as needed in the email body section.
7. Save your changes.

This will ensure that the confirmation emails are sent to the correct address with the updated message.

Give it a try and let us know how it goes.

Hi LCTSALES,

To change the recipient of the confirmation email and customize its content after you approve a submission, you need to update the Notification Email settings in your form. This will ensure that the confirmation emails are sent to the correct email address with the updated content.

If the email still shows information related to a former employee, check if there are any hardcoded names or signatures in the email template or in the approval workflow settings that need to be updated. In order for us to walk you through step-by-step, we would need to check your Form's Email Notification, and Workflow configuration.

If you can share with us the Form URL. You can easily find your form's URL in Form Builder. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Publish.
2. In the Quick Share tab, click on Copy Link in the Share With Link section.

Once you share the form URL with us, we’ll be able to help you better with this.