Zoom Integration: Not Sending All Submissions

We are having a serious problem with the zoom integration. On this form: https://form.jotform.com/252333137293151 which is our virtual class for Grover Cleveland

and a few other of our forms names are not

always passing to zoom. For instance on this form we have received 44 registrations on

jotform. Only 24 of the registrations have passed to zoom (I'm attaching a copy of the zoom registration link of the names that have passed to them--see below). This creates a major problem for us. Can you take a look and let us know what is happening? The zoom integration is only working

off and on with many of our forms.

Hi Dan,

Thanks for reaching out to Jotform Support. This may sometimes be a connection issue with the Zoom integration, which can often be resolved by removing and re-adding the integration. Let me show you how to do it:

1. In Form Builder, in the orange navigation bar on the top, click on Settings

2. Click on Integrations on the left side menu.

3. Next, click on the Three Vertical Dots icon beside the integration banner.

4. Click on Delete Action from the option.

5. Now click on the Yes, Delete button on the popup modal.

6. Click on Settings again and click on Integrations on the left side menu.

7. Search for Zoom on the search bar and click on it.

8. Now select Add Registrant to Webinar and click on the Next button.

9. Select your account and click on Authenticate

10. Finally, select a webinar, then match your form fields, and click on the Save button.

For the submissions that were not sent to Zoom, you can resend the data directly to your Zoom Webinar from your submission tables. Let me show you how to do it:

1. On your My Workspace page, select a form and click on Submissions.

2. In your Submission Tables, click on the Columns & AI button on the top right of the page.

3. On the Add a New Column menu, click on the Buttons tab.

4. Click on Send Data to Other Apps from the option and click on the Next button.

5. Enter your custom column name in the text field and click on the Next button.

6. Next, search for Zoom, select an action, and click on the Next button.

7. Now connect your Zoom account and match your form fields and click on the Save button.

Give it a try and let us know how it goes.

Note: When matching the form fields from zoom to jotform one of the fields on zoom is zip code. I have a field named postal zip code on the jotform but it is grey and I cannot select it. How do I change that? Thanks.

Hi Dan,

You won't be able to map the Zip Code from your Address field to your Zoom fields. If you want, you can add a Short Text field to use for the Zip Code and map it with your Zoom fields. Let me show you how to do this:

1. In Form Builder, click on Add Element on the left side of the page and select Short Text from the Basic tab.
2. From the General tab on the right, enter your preferred Field Label.
3. Then, from the Options tab, toggle on the Input Mask option and enter 5 Number Mask icons.

Here's the result when mapping it with Zoom fields:

Let us know if you have any other questions.

Is it important that the zip code field is actually mapped to zoom? Is that why some submissions aren't being pushed into zoom?

Hi Dan,

I tried mapping the Zip Code field of my Zoom with the How Did You Hear About EmpowerU? field. I set the Zip Code required on Zoom, and I did not fill out the How Did You Hear About EmpowerU? field when I filled out my cloned form. The submission did not go through to my Zoom account. This might be the reason that the submissions are not being pushed through your Zoom account.

I suggest just removing the Zip/Postal Code field from the Registration field on your Zoom. Let me show you how to do this:

1. From the Invitations tab on your Zoom, click on the Edit button of the Registration Settings.
2. Click on the Questions tab at the top.
3. Uncheck the Zip/Postal Code and the Required option.
4. Click on Save All at the bottom of the page.

Unfortunately, since your form has a Payment field, you won't be able to edit the submissions and resend them.

Let us know if you need any other help.