Form is missing

The form address works for awhile and then will show form missing. There is nothing wrong with the setup and it is not trashed or archived

Hi Nina,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding the issue where your form address works for a while and then shows as missing, even though it is not trashed or archived, here are some steps you can try to troubleshoot:

1. Check your internet connection to ensure it's stable and not causing intermittent access issues.
2. Clear your browser cache to eliminate any temporary loading problems that might cause the form to appear missing.
3. Test the form in different browsers or devices to see if the issue persists across platforms.
4. Review your form settings to confirm there are no restrictions or conditions that might temporarily hide the form.

If the problem continues after these steps, please provide any specific error messages you see or additional details about when the form shows as missing.

Let us know if you have any other questions.

All have been checked and are working. I provided the photo of the error message

Hi Nina,

Since you have already checked your internet connection, cleared your browser cache, tested the form on different browsers and devices, and confirmed that the form settings are correct, the next step would be to check your account's My Workspace page at https://www.jotform.com/workspace/. Please see if the form is visible there.

On the My Workspace page, click on Type at the top and in the dropdown menu, uncheck all boxes except for Forms so only forms are displayed. Also, double-check the Archive and Trash folders on the lower left side of the page to ensure the form is not accidentally moved there.

If the form is still missing despite these checks, please share any additional details about the error message or behavior you observe.

Let us know if you have any other questions.

The form is visible in the my Worksspace

Hi Nina,

Thank you for confirming that the form is visible in your My Workspace. Since the form appears there but the form address intermittently shows as missing, this could be related to temporary server or network issues, or possibly a caching problem on the platform side.

To help further diagnose, could you please provide the exact error message text or the photo you mentioned earlier? Additionally, if you notice any specific pattern or timing when the form becomes unavailable, that information would be helpful.

We appreciate your cooperation as we work to resolve this issue.

Hi Nina,

Since we haven't received the photo or additional details about the error message or the timing of when the form becomes unavailable, please feel free to share that information whenever you're ready. This will help us investigate the issue more effectively.

In the meantime, if you notice any other unusual behavior or have any questions, please let us know.

Hi Nina,

Since we have not yet received the photo or further details about the error message, please take your time to provide that information when possible. This will assist us in investigating the issue more thoroughly.

If there is anything else you notice or if you have any questions, feel free to share them.

Hi Nina,

I see the screenshot of the issue you reported. But when I tested your form using the link, it shows it is active and available. See the screencast below for reference:

Could you try first clearing your browser cache, or use incognito or private mode browser, and try again using the link?

Give it a try and let us know how it goes.