Form Submissions not triggering to Webhook.

Hello Team,

We have had several submission for the form "End of Day Report" not send those submission to the integrated webhook. Could you please help? I will attach a few screenshots of the submissions missing in the webhook. Let me know if you need anything else.

Hi TheHealthInstitute,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding your issue with the "End of Day Report" form submissions not triggering the integrated webhook, let me help you with that:

1. Check the webhook URL: Ensure that the webhook URL is correctly entered and active.
2. Verify webhook settings: Go to your form's settings and confirm that the webhook integration is enabled and properly configured.
3. Review submission data: Check if the missing submissions contain any unusual data that might cause the webhook to fail.
4. Test the webhook: Try submitting a test entry to see if it triggers the webhook successfully.
5. Check webhook server logs: If possible, review the receiving server's logs to identify if the requests are reaching it or if there are any errors.

If these steps do not resolve the issue, please provide the form ID and any additional details about the missing submissions, and we can investigate further.

Give it a try and let us know how it goes.

The webhook is receiving plenty of submission but it seems to be missing a few each day. I have checked the logs and they are not appearing sent to the webhook.

Hi TheHealthInstitute,

Thanks for the update. Since the webhook is receiving many submissions but missing a few each day, and the logs do not show those submissions being sent, this could be due to limitations or issues on the webhook endpoint side.

Here are some points to consider:

• The WebHooks integration has a 30-second request timeout, so if your endpoint takes longer to respond, some submissions might not be processed.
• The endpoint may have limitations such as maximum data size accepted or firewall rules that could block some requests.
• Encrypted forms only send encrypted data, which might affect processing if your endpoint is not set up to handle it.

It would be helpful to check the endpoint server for any restrictions or errors during the times the submissions are missing. Also, testing with a simple endpoint script to log incoming requests can help identify if the requests are reaching your server.

Give it a try and let us know how it goes.

Hi TheHealthInstitute,

As Podo mentioned, there is a 30-second request timeout. If there’s downtime on the receiving end, the webhook will time out after 30 seconds, and the submission data won’t be sent. Can you confirm whether there was any downtime on your webhook when that specific submission was created? You can also resend a webhook for a specific submission. To do this, you need to create a Send Data via Webhook button in your submission tables. Let me show you how to do it:

1. In Tables, click on the Columns & AI button on the top right of the page.
2. Next, click on the Buttons tab.
3. Click on Send Data via Webhook and click on the Next button.
4. Enter your button name into the text box and click on the Next button.
5. Finally, enter your webhook URL into the Add Your Webhook Textbox and click on the Complete Integration button.

Now you have the buttons to send data to Webhook for specific submission data. Below is the sample screenshot:

Give it a try and let us know how it goes.

Is is do to too many requests in a short period of time?

Hi TheHealthInstitute,

It’s unlikely related to too many requests in a short period of time. Here are some possible reasons why the webhook might not be processed:

• Timeout to close the connection on the endpoint.
• The maximum size of data accepted may be lower than the submission data.
• Firewall rules on the endpoint.

Can you confirm whether there was any downtime on your webhook when that specific submission was created?

Once we hear back from you, we can get moving on a solution.