Bronze plan is not reflecting in the account

You have sent an email that this problem has been solved. but no it hasnt. i would really like to speak to a support person instead of an artificial person. i need to have this complain fixes please.

the Rotary club of Wagga sunrise is the business which im sure if you go back you will see many entries trying to fix the problem.

Hi Joanne,

Thanks for reaching out to us for help. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

I understand your frustration regarding the unresolved issue with the Rotary Club of Wagga Sunrise. I have escalated your request to ensure that a support person will get in touch with you to address and fix the problem as soon as possible.

We appreciate your patience while this is being handled.

Reach out again if you need any other help.

Hi Joanne,

Can you share the link to the thread or the issue that you are referring to so I can check?

Once we hear back from you, we can get moving on a solution.

ok lets try tp get this right this time.

the Rotary Club of Wagga Wagga Sunrise joined the free jotform - wanting an application form to become a market vendor. i misread the information as i thought it said we could have 100 forms sent in and as we only have one market a year I thought it was fine. On speaking to a real person i was informed that no, it was only 10 forms a month and we had reached our quota, of course.

So, we applied and were granted a discount as we are a non for profit club and we thus signed up for a bronze package and paid for it. when vendors apply they still get the message that we are full. I imagine that I maybe need to do a new form but how do I go about that as I would need jotorm to recognise that we are now a bronze member.

please help as I can imagine the frustration of vendors as I know I am frustrated that no answer to this same enquiry has been given.

regards

Joanne Wilson

Hi Joanne,

I checked and see that your account is still under the free Starter Plan. Can you share the information below so we can locate the payment you made?

• Type of card
• Last 4 digits
• Expiration Date
• Amount Charged
• Transaction Date

Once we hear back from you, we can get moving on a solution.

Invoice # INV-46372488891-1757292018

AMOUNT PAID

$257.40

DATE PAID

2025-09-07

PAYMENT METHOD

MasterCard - 6660

SUMMARY

2025-09-07 - 2026-09-07

Bronze Yearly

$234.00

Subtotal

$234.00

GST 10%

$23.40

Total

$257.40

Amount paid

$257.40

You Saved

$174.00

Coupon Code

SUMMER-SALE-BRONZE

Next charge: 2026-09-07

$408.00 + GST

Subscription renews every 1 year.

If you have any questions, visit our support site at jotform.com/contact

Jotform PTY LTD. Level 36, Gateway Suite 3640 1 Macquarie Place, Sydney, NSW 2000

Invoice # INV-46372488891-1757292018

AMOUNT PAID

$257.40

DATE PAID

2025-09-07

PAYMENT METHOD

MasterCard - 6660

SUMMARY

2025-09-07 - 2026-09-07

Bronze Yearly

$234.00

Subtotal

$234.00

GST 10%

$23.40

Total

$257.40

Amount paid

$257.40

You Saved

$174.00

Coupon Code

SUMMER-SALE-BRONZE

Next charge: 2026-09-07

$408.00 + GST

Subscription renews every 1 year.

If you have any questions, visit our support site at jotform.com/contact

Jotform PTY LTD. Level 36, Gateway Suite 3640 1 Macquarie Place, Sydney, NSW 2000

Hi Joanne,

I checked, and the payment was made under the account e********w*****@b*****d.**m. Are you familiar with the email? If yes, you can log in to it and check the payment.

Let us know if you have any other questions.

that is my email as well. i have a rotary email because I am one of the Directors and i have my personal email which I have inadvertently used to pay. thank you - I will make a new form and send it out.

or, is there a way to change the name of the bronze account to the Rotary One?

Hi Joanne,

What we can do is transfer the paid subscription to this account. You will just need to log in to the e********w*****@b*****d.**m account, then request the transfer from there.

Let us know if you have any other questions.