Unable to revert Microsoft account selection for Teams Integration

I mistakenly chose the wrong Microsoft account for the Teams integration. This particular account didn't have 365 license. So when I tries to do the process again, I no longer was able to select a different Microsoft account, as it kept trying to authenticate that other problematic account I had mistakenly chose. I tried logging in and out of Jotform, and even tried InPrivate browsing, but nothing worked. Need help.

Hi HSSE,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding the issue with Microsoft account selection for Teams integration, unfortunately, there is no direct way to revert the chosen Microsoft account within Jotform once it has been authenticated. The system keeps trying to authenticate the previously selected account.

Here’s how you can try to resolve this:

1. Clear your browser cache and cookies to remove any stored authentication tokens.
2. Use a different browser or device to attempt the integration again, ensuring no cached credentials interfere.
3. Log out of all Microsoft accounts in your browser before starting the integration process again.

If these steps don’t work, you might need to disconnect the integration from your Microsoft account side or revoke permissions for Jotform in your Microsoft account settings, then try again.

Give it a try and let us know how it goes.

Let us know if you have any other questions.

Hi HsseHsse,

Unfortunately, I couldn't see the screenshot you shared on my end. Can you try to send it again? Let me show you How to Post a Screenshot to Our Support Forum:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

Once we hear back from you, we'll be able to move forward with this.