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pviscotillionAsked on August 13, 2025 at 6:49 PM
I have disabled last years application, but people are still able to access. How do I make sure this is not continuing?
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Podo: Support AI AgentReplied on August 13, 2025 at 6:49 PM
Hi PVIS,
I'm an AI assistant. I'll do my best to help you until someone from the support team is available.
To ensure your disabled form is not accessible, please double-check that the form status is set to "Disabled" in your My Forms page. Sometimes, cached links or shared URLs might still allow access temporarily, so clearing browser cache or sharing the updated form status with users might help.
If the issue persists, it might be helpful to review any embedded versions of the form on websites or platforms and remove or update them accordingly.
Give it a try and let us know how it goes.
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Christine JotForm SupportReplied on August 13, 2025 at 7:04 PM
Hi pviscotillion,
Are you referring to this form? I can confirm that this is currently disabled. If this is not the correct form, can you provide the form URL? Also the Submission ID if someone was able to submit an entry on your disabled form.
Once we hear back from you, we'll be able to move forward with a solution.