Jotfrom App: Not loading pages.

Good morning,

Our app is not loading the pages we have designed. What are we doing wrong? Thank you!

Hi Todd,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

To assist you better with the app pages not loading, could you please provide more details about the issue? For example, are you seeing any error messages, or is the app simply not displaying the designed pages?

Give it a try and let us know how it goes.

Best regards,
Jotform Support

No error messages are being shown

Hi Todd,

Since there are no error messages, please try logging out of your account, clearing your browser cache and cookies, then logging back in. Also, try using a different browser or internet connection to see if that resolves the issue.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Did not work

Hi Todd,

Since a support team member has taken over your case, I will no longer respond here. They will assist you further with the issue.

Best regards,
Jotform Support

Hi Todd,

I have checked your app, and it seems to be loading the pages, take a look at the screencast below:

Are they not loading at your end at all? Can you share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Once we hear back from you, we'll be able to move forward with a solution.

Thank you!

Click the band link for an example

Hi Todd,

I tested your app and had the same issue, so I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.



Hi Todd,

My colleague Shirized already escalated this to our relevant team, Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.

Thank you!

Would like an update to see where this is at. Thank you.

Tanks. Its ok!

Sinceraly

Still having issues on our end. Pages not loading.

Hi Todd,

There haven’t been any updates yet. I know that it’s taking some time to resolve. I’ve marked this as a Priority and reached out to our Developers again. We’ll let you know as soon as there’s an update.

Thanks for your patience, we appreciate it.

Thank you.

Good morning,

Really needing this to get resolved ASAP, as it has been 4 days. We are trying to decide whether or not to invest in the Enterprise option, however this experience is making us question that.

Hi Todd,

I understand this is taking longer to resolve. Although there's no update coming from the assigned team, I've sent a follow-up and asked for any progress with their investigation. We'll be the ones to reach out once we receive an update.

We appreciate your patience while we work on a solution.