Thanks for reaching out to Jotform Support. I'm sorry you're having issues filling out the form. If you can share the link to your form, I can check it out and see what’s going on. Also, if this is not your form, I suggest reaching out to the form owner as we are unable to make any changes on the form without the owner's approval.
After we hear back from you, we’ll have a better idea of what’s going on and how to help.