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RAASM USA solidifies customer relationships with Jotform Enterprise
Discover how RAASM USA uses Jotform Enterprise to track warranties, automate communications and streamline product reporting.
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Automating claims processes for happier customers
Improved response times by
91%
Products available in countries worldwide
100+
Global distributors
250
RAASM USA
Industry:
Manufacturing
Company Size:
Large
Use Cases:
Data collection, workflow automation, custom solutions, mobile apps, cost reporting, process improvement
About
RAASM designs, engineers, and manufactures an entire line of fluid transfer equipment for myriad industries. Its 220,000-square-foot state-of-the-art facility is located on a 28-acre compound in Italy.
Challenge
The team at RAASM USA needed a better way to track and manage warranties, which were processed using email, phone, QuickBooks, Excel, and Dropbox. This siloed system made critical information difficult to find or not accessible to those who needed it.
Solution
RAASM USA uploaded its static PDF claim form to Jotform Enterprise, creating a dynamic online form that automates the entire process and enables the team to track claim status and replacement costs in real time.
Results
Information is now easily accessed in one place, improving response times, enabling equipment tracking, and informing replacement cost analysis and product improvements.
I can knock it out in five minutes.
It used to take me an hour to find all the information I needed to respond to one product claim. Now I can knock it out in five minutes and go on about my day.
Manager of Technical Services, RAASM USA
