All stories / CoverManager
How CoverManager uses Jotform for Salesforce to help thousands of restaurants thrive
Learn how CoverManager helps restaurants collect online reservations via multiple channels, build customer loyalty, and more through Jotform for Salesforce.
Read the full story
Achieving seamless data management for 17K restaurants with Jotform
Forms
150+
Submissions
5000+
Automatically translated forms in
6 languages
CoverManager
Industry:
IT & Technology
Company Size:
Small, Medium
Use Cases:
Online intake form, lead generation form, contact form, surveys, participation forms, automation with Salesforce integration
About
A Spanish tech company, CoverManager supports the restaurant industry by providing a powerful 360-degree CRM for guest experiences through bookings, ticketing, and payments.
Challenge
Their reservation processes were made inefficient due to manual handling, while managing forms in multiple languages required significant effort. Additionally, the integration of customer data was problematic.
Solution
Using Jotform, CoverManager automated their reservation process by creating customizable forms with an automatic translation feature, making it easier to serve a global clients. The seamless Salesforce integration allowed them to efficiently manage customer data, reducing manual input and improving accuracy.
Results
By using Jotform, CoverManager was able to automate reservation processes and offer forms in six different languages, greatly enhancing the customer experience for their international audience. The integration with Salesforce streamlined their data management, reducing the need for manual entry and improving accuracy. This allowed CoverManager to process reservations more efficiently while also customizing forms to their specific business needs. Overall, Jotform's solutions helped CoverManager improve operational efficiency, increase data accuracy, and better serve a global customer base.
A Game Changer for Our Workflow
It’s been a life changer for us. We’d have to work way more without it.
Marketing and Communications Executive, CoverManager
