Fair Housing Quiz | Office Team

Fair Housing Quiz | Office Team
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What is Fair Housing?
Which of the following groups is NOT protected under federal fair housing laws?*

Recent Immigrants from MexicoMembers of a religious orderVeteransWomen
Which best describes the purpose of special protections provided to people with disabilities under fair housing laws?*

To ensure people with disabilities get put at the top of waiting lists.To keep people with disabilities from choosing homes that will be difficult for them to live in.To keep nondisabled people from renting homes that have been modified to meet the needs of disabled people.To ensure people with disabilities can fully use and enjoy the home of their choosing on an equal basis with nondisabled people.

Discrimination
Discrimination in the advertising of housing is indicating a preference through the use of language, photographs, symbols, or human models. A good rule of thumb when advertising is which of the following?*

Use advertising locations that are accessible by the types of people you want in your community.Primarily use social media only, in order to attract young professionals.Describe the community, NOT the people.Select advertising media that target specific segments of the housing market.
Records weren't up-to-date and you told two Korean students there was no availability when there actually was. Could this create a fair housing violation risk?*

Yes, it doesn't matter that it was an honest mistake.No, complaints won't be made about honest mistakes.

Fair Housing Details
Your typical tour path is out the club house doors, around the pool, and into the first building where the model is. A prospective resident named Dave, comes in to tour the property. Before the tour, Dave mentions that he loves tennis. When you leave for the tour, you take Dave to the tennis courts instead of the pool, before taking him to the model. Could this create a fair housing violation risk?*

Yes, tour paths have to be exactly the same for each and every tour.No, you are tailoring the tour to suit Dave's interests in order to sign a lease.
One week after Dave's tour, another prospect named Mark stops by to take a tour. This prospect is taken on the typical tour route by the pool. Mark ends up being a fair housing tester. What can happen as a result of this?*

You can lose your job.The manager(s) can lose their job(s).The company can be sued.You can be sued personally.All of the above.

Color, Race, & National Origin
Which of the following is true regarding applicants' photo IDs?*

You should require them from only suspicious applicants.It is a good idea to photocopy them when they submit their applications.You should require them from anyone who is not a U.S. citizen.It is a good idea to photocopy them when they sign their lease.
It is your policy to ask for a social security number on your rental application. What is the best thing to do if you have an applicant who cannot provide a SSN?*

Ask for a federal identification number instead.Ask your manager for an exception to the policy.Ask the prospect to come back when he/she has a social security number.Deny the rental application.

Disability Status
What is the preferred term to describe individuals with a physical impairment?*

Person with a handicapImpairedHandicappedPerson with a disability
Which of the following is NOT part of the Fair Housing Amendments Act's definition of disability?*

Being a full-time caretaker for an individual with a physical impairment.Having a record of physical or mental impairment.Having a physical or mental impairment that substantially limits one or more major life activities.Being perceived by another as an individual with a physical or mental impairment.

Reasonable Accomodations
The lease states that only two keys can be issued for a one-bedroom apartment. Taylor Smith, a resident in a one-bedroom apartment, is in poor health and needs regular assistance. She has one key and gave the other to her friend in case of emergencies. She now requires an in-home nurse and requests a third key for the nurse. Is this likely a reasonable accommodation request?*

Yes, it meets all standards for a reasonable accommodation.No, because it fundamentally changes the way the community operates and does business.No, because it would cause undue administrative and financial burdens on the community.No, because it would be a hazard for other residents and community staff.
Your community has a standard process for residents to request an accommodation. Cody, a resident with a disability makes a request, but not using the standard process, and he did not specifically say he needed a "reasonable accommodation." Which is the best thing to do next?*

Ask Cody to please submit his request again using the standard process.Consider the request the same way you would a request that came through the standard process.Tell Cody you cannot consider requests that don't specifically ask for a "reasonable accommodation".Make an exception for Cody, but put a reminder in the newsletter that everyone must follow the standard process for accommodations.

Reasonable Modifications
Who is typically responsible for the cost of making a reasonable MODIFICATION?*

The cost is split between the person with the disability and the community.The Department of Housing and Urban Development (HUD).The person with the disability who makes the request.The apartment community.
A resident with a disability must restore the modifications made to amenity/community areas under which circumstance?*

If the modifications can be easily restored.When the modifications interfere with the next resident's use and enjoyment of the community.Never; the person with a disability does not need to restore amenity/community area modifications.When the modifications are unsightly.

Familial Status
Tina, a CA, is trying to find the perfect unit for Samantha, who has mentioned that her husband, their kids, and Samantha's mother with be living with her. Which is the best question for Tina to ask?*

How old is each child?How many people will be living in the home?How many children do you have?Will there be more children than adults in the home?
Your occupancy standards are two people per bedroom. Prospective renters mention they are pregnant with their first child. Which is better to say?*

Can I show you a two-bedroom near the playground?How many bedrooms are you hoping to have?

Upholding Fair Housing Laws
Which of the following are defined as an additional protected class by some local ordinances?*

Source of incomeMarital statusMilitary discharge statusAll of the above
Neighbors of apartment 417 have complained about the noise coming from that apartment. The resident in 417 is a college student in a wheelchair who routinely shouts at his nurse. What can you do about this noisy resident?*

Ask the resident if the community can install sound-proofing in his apartment.Suggest he move to another apartment within your community.Nothing. He is a member of a protected class and cannot be evicted or asked to move.Give the resident warning according to your community’s policies.

Applicant Screening
Anyone can apply for a federal identification number, whether they are a U.S. citizen or not.*

TrueFalse
Which of the following is important to consider when assessing an applicant with a criminal history?*

What state the applicant was arrested in.Whether people in the community know about the applicant's crime.The amount of time since the applicant's conviction.Whether the applicant still owes legal fees.

Reasonable Accommodations & Modifications
If you believe a request for an accommodation is unreasonable, which is a good thing to do next?*

Let the resident know there is simply nothing that can be done.Put the accommodation on a list to reconsider next time a resident asks.See if you can offer a substitute accommodation.Put a note in the next newsletter so all residents know never to request that type of accommodation.
To provide exceptional service, you should anticipate and offer to make reasonable accommodations prior to your resident or prospect having to request them.*

TrueFalse

Service and Assistance Animals
Each year, Julia volunteers to train a dog for a local organization that provides service animals to people with disabilities. Julia puts in an accommodation request asking for permission to allow the dog in the pool area. You have a strict policy against pets in the pool area. Is denying Julia’s request likely to create risk of a fair housing claim?*

No, because only assistance animals must be allowed in common areas.Yes, because as a female Julia is part of a protected class, and you must grant any request she has.No, because the Fair Housing Act does not protect situations in which individuals train animals for use by other people. However this could violate certain state statues.Yes, because the dog will someday be a service animal, and service animals must be allowed in common areas.
Which of the following is true regarding service animals?*

Residents should pay an additional deposit for damages the service animal may cause to the apartment.Residents cannot bring their service animals into common areas used by other residents.Residents are responsible for any damage the service animal causes to the community.Residents are expected to remove the service animal from their apartment during maintenance visits.

Fair Housing for People who are Deaf / Hard of Hearing
A TTY operator acts as an interpreter between the onsite staff and a prospective resident with a hearing impairment.*

TrueFalse
A caller using a TTY service asks about the rental prices in your community. Typically, it is considered a best practice to avoid answering price questions before getting the contact information of the individual. With a TTY service, this can be a time-consuming and frustrating process for both the caller and the leasing professional. What should you do?*

Give the caller the rental price range to make the call as short as possible.Ask the caller to hold and forward the call to a more patient colleague.As you would with any caller, turn the conversation from prices to a discussion of the communities amenities.Ask the caller to move the conversation to an online virtual meeting.
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Fair Housing Quiz | Office Team

What is Fair Housing?

Discrimination

Fair Housing Details

Color, Race, & National Origin

Disability Status

Reasonable Accomodations

Reasonable Modifications

Familial Status

Compliance Strategies

Upholding Fair Housing Laws

Applicant Screening

Reasonable Accommodations & Modifications

Service and Assistance Animals

Fair Housing for People who are Deaf / Hard of Hearing