How to collect video testimonials

How to collect video testimonials

Video is one of the most powerful tools for building trust and credibility. It’s not just engaging — it’s fast. The human brain processes video up to 60,000 times faster than text, making it a top content format for modern marketing strategies.

Video testimonials combine the persuasive power of social proof with the high conversion potential of visual storytelling. If you want to influence buying decisions and showcase real results, they’re one of the most effective formats available.

Why you need video testimonials

Videos tell stories more quickly and emotionally than most other formats. A video testimonial doesn’t just feature your client’s success — it simultaneously tells the story of your brand, creating a dual narrative that resonates with viewers.

This emotional impact plays a key role in driving conversions. Just think about how compelling customer reviews are in infomercials or how YouTube reviews influence your purchasing behavior.

Key benefits of video testimonials:

  • Stronger emotional appeal: Video brings tone, body language, and authenticity.
  • Multi-platform compatibility: Easily used in social media, landing pages, email campaigns, and websites.
  • Increased credibility: 84% of people trust online reviews as much as personal recommendations.
  • Higher conversion rate: Two out of three viewers are more likely to make a purchase after watching a testimonial video.

Steps to create effective video testimonials

While you can invite clients to record testimonials in a professional studio, this method may feel forced or artificial. Polished productions sometimes dilute the sincerity of the message, and not all customers feel confident on camera in a formal setting.

1. Choose the right production method

While professionally produced videos offer high quality, they can feel less authentic and can be expensive. A more approachable method is asking clients to film testimonials using their smartphones, ensuring natural and genuine feedback.

2. Leverage easy-to-use tools

Platforms like Trustmary, Magnfi, Hippo Video, and VocalReferences simplify the process of collecting testimonials. These tools provide control over branding and offer performance tracking on social media.

3. Provide clear production guidelines

To ensure consistency and quality, provide clients with a straightforward guide addressing:

  • Best locations (quiet, well-lit spaces)
  • Lighting and angles (natural light, eye-level camera)
  • Recommended clothing (neutral colors, no logos)
  • Ideal length (30–90 seconds)
  • File format or aspect ratio requirements
  • Example videos for inspiration

Including a high-quality example can help clients visualize the desired outcome more clearly.

4. Use structured interview questions

Clear, open-ended questions ensure testimonials remain engaging and informative. Recommend questions such as:

  • When did you first learn about our product or service?
  • Why did you choose our business?
  • What specific results have you seen?
  • How has our product or service impacted your life or business?
  • Why would you recommend us to others?

These questions help create a natural flow while highlighting benefits.

How Jotform simplifies collecting video testimonials

To encourage submissions and streamline the testimonial collection process, use Jotform’s Video Submission Form. Clients can easily upload videos directly through the form, enhancing convenience and reducing friction.

Key advantages include:

  • Simple drag-and-drop video upload
  • Customizable branding and messaging
  • Immediate access to submitted videos and relevant client information

When you’re ready to incorporate video testimonials into your marketing strategy, Jotform provides a seamless, user-friendly solution that engages clients, highlights your value, and boosts your brand’s visibility.

AUTHOR
Jotform's Editorial Team is a group of dedicated professionals committed to providing valuable insights and practical tips to Jotform blog readers. Our team's expertise spans a wide range of topics, from industry-specific subjects like managing summer camps and educational institutions to essential skills in surveys, data collection methods, and document management. We also provide curated recommendations on the best software tools and resources to help streamline your workflow.

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