Top 10 Tidio competitors and alternatives

Great customer conversations drive business growth. That’s why companies turn to tools like Tidio — a popular live chat and artificial intelligence (AI) chatbot platform that helps businesses connect with customers in real time. But no tool is perfect. Whether due to pricing, missing features, or a need for deeper customization, many businesses start looking for Tidio competitors.

If you’re exploring similar tools, you’re in the right place. This guide breaks down the top 10 Tidio alternatives for 2025, comparing their standout features and the reasons why they may or may not be a good fit for your business.

What makes Tidio stand out?

Tidio has built a strong reputation as a powerful yet easy-to-use live chat and chatbot solution. Designed for businesses of all sizes, it offers a mix of automation and human support to enhance customer interactions. Here’s what makes it stand out:

• AI-powered chatbots: Tidio’s AI-driven bots automate responses, answer common questions, and assist with lead generation.
• Multi-channel support: Businesses can connect with customers across live chat, email, and social messaging platforms like Facebook Messenger and Instagram.
• User-friendly design: With a simple drag-and-drop chatbot builder and an intuitive interface, Tidio makes it easy for teams to get started without technical skills.

Why businesses look for Tidio alternatives

Despite its advantages, Tidio isn’t perfect for everyone. Businesses may explore competitors due to

• Pricing concerns: While Tidio offers a free plan, the costs of advanced features (like AI chatbots and automation) can add up quickly.
• Video and voice chat: Tidio focuses on text-based live chat, so businesses needing video support or co-browsing might look for alternatives.
• Feature gaps: Some businesses may find Tidio lacking in areas like proactive messaging, advanced AI customization, or native integration with customer relationship management (CRM) systems.

If you’re running into similar limitations, switching to a different live chat platform could be the right move.

Key features to look for in live chat and customer support tools

The best live chat platforms do more than just answer messages — they automate workflows, integrate with key tools, and scale with your business. Look for these features when evaluating Tidio alternatives:

• Omnichannel support: Connect with customers on their preferred platforms, such as live chat, email, social media (e.g., Facebook Messenger and Instagram), and text messaging.
• AI chatbots: Automate responses, qualify leads, and provide 24/7 support with AI-driven bots.
• Automation and workflows: Set up smart responses, ticket routing, and follow-ups to boost efficiency.
• CRM and help desk integrations: Sync with platforms like HubSpot, Salesforce, and Zendesk to streamline customer interactions.
• Proactive messaging: Engage visitors with targeted messages, offers, and guided support.
• Scalability and customization: Ensure the tool grows with your business, offering application programming interface access and team collaboration.
• Pricing and value: Compare per-user costs, flat rates, and freemium options to match your budget.

The top 10 Tidio competitors in 2025

Finding the right live chat and customer support solution depends on your business needs — whether you prioritize AI-driven automation, CRM integrations, or flexible pricing. Consider these 10 alternatives to Tidio, starting with Jotform AI Agents.

1. Jotform AI Agents

Jotform AI Agents turn static forms into dynamic, AI-powered conversations — helping you automate customer support and data collection without the need for coding experience. For instance, the Customer Service Feedback AI Agent streamlines general feedback gathering, while the Customer Service and Support AI Agents library provides several specialized templates for different industries.

Create your AI agent in three simple steps: 

1. Start from scratch or with a form, use a template, or clone yourself
2. Train the AI with documents or URLs
3. Customize it using the Agent Builder

• Best for: Businesses looking for an AI-powered, no-code solution to streamline customer interactions and manage data efficiently
• Key features: Trains AI agents using your documents or URLs for tailored customer support, Jotform AI Agent Directory offers a variety of AI-driven solutions for different needs, integrated data management ensures all customer interactions and submissions are automatically tracked in a CRM spreadsheet within Jotform Tables
• Integrations: Connects with Jotform Tables for structured customer data storage, CRMs, payment processors, and other productivity tools; supports embedding AI-driven customer interactions into websites
• Pros: Free plan provides 10 times more conversations than Tidio’s paid starter plan, Jotform’s paid plans offer a much higher price to scale value
• Cons: AI performance depends on the quality of training data, best suited for businesses focused on structured data collection rather than real-time live chat
• Plans/pricing:
  • Starter (free): Includes all standard features with certain limitations, including AI agents, monthly phone calls, and knowledge base access  
  • Bronze ($34 per month): Increases agent limit to 25, conversations to 10,000, and sessions to 100,000
  • Silver ($39 per month): Provides the best value for small to mid-tier businesses, increases the agent limit to 50, increases conversations to 100,000, increases sessions to 1,000,000, and calls to 100 minutes
  • Gold ($99 per month): Offers the highest limits outside of Enterprise plans and includes optional Health Insurance Portability and Accountability Act (HIPAA) compliance features
• G2 rating: 4.7/5

2. Intercom

Intercom offers a full-fledged customer communication platform focusing heavily on automation and personalized interactions.

• Best for: Those who want an AI agent that works with their current help desk 
• Key features: Engages customers across channels, including in-app messaging, email, and social media; uses AI-powered chatbots to automate responses to common inquiries, qualify leads, and provide 24/7 support; centralizes customer interactions and data
• Integrations: Salesforce, HubSpot, Shopify, Slack, and others
• Pros: Offers more advanced automation and a broader range of integrations than Tidio
• Cons: The higher cost may be prohibitive for small businesses or startups, no free pricing tier
• Plans/pricing:
  • Fin AI Agent ($0.99 per resolution): Pay only for the AI agent based on resolutions
  • Essential ($29 per seat per month, plus $0.99 per resolution): Offers Fin AI agent and outbound messaging suitable for small businesses
  • Advanced ($85 per seat per month, plus $0.99 per resolution): Includes multiple team inboxes, workflow automation builder, and 20 free Lite seats
  • Expert ($132 per seat per month, plus $0.99 per resolution): Includes single sign-on and identity management, HIPAA support, and 50 free Lite seats
• G2 rating: 4.5/5

3. Freshchat

If you’re looking for an automation-focused solution, Freshchat delivers. Backed by Freddy AI and with simple support integration, it can help you automate responses, qualify leads, and streamline customer conversations.

• Best for: Businesses looking for a hybrid chatbot solution that works across communication platforms
• Key features: Freddy AI automates responses, routes conversations, and assists with frequently asked questions; connect with customers across live chat, email, WhatsApp, and social media channels; seamlessly escalates chats to support agents using Freshdesk
• Integrations: Freshdesk, Freshsales, Slack, WhatsApp, and others
• Pros: Offers a more scalable AI-driven approach for small businesses than Tidio’s plans
• Cons: AI and automation tools require higher tier plans; after 500 sessions, users may no longer find Freshchat’s pricing model cost-effective
• Plans/pricing:
  • Free: Basic live chat for up to 10 agents
  • Growth ($19 per agent per month): Includes AI-powered chatbots and automation, with the first 500 sessions included
  • Pro ($49 per agent per month): Adds custom analytics dashboards, multilingual conversations, and more
  • Enterprise ($79 per agent per month): Offers deeper customization and enterprise security
• G2 rating: 4.4/5

4. LiveChat

LiveChat offers customizable chat widgets, AI-powered assistance, and seamless CRM and e-commerce connections — boosting efficiency and personalization in customer interactions.

• Best for: Businesses prioritizing real-time customer engagement with a user-friendly interface
• Key features: Customizable chat widgets match chat designs to your brand; automatically assigns chats to the right agents and uses canned responses for efficiency; enhances automation with AI bots and connects with CRM, e-commerce, and help desk tools
• Integrations: Salesforce, HubSpot, Shopify, WordPress, and others
• Pros:
• Cons: No free plan, only a 14-day trial; AI chatbot functionality requires integration with third-party tools; Tidio’s plans all provide some level of AI chatbots, while LiveChat’s automation is available as an add-on for $52 per month
• Plans/pricing:
  • Starter ($20 per agent per month): Basic live chat features with Copilot AI assistant
  • Team ($41 per agent per month): Includes reply suggestions, insights, tag suggestions, and more
  • Business ($59 per agent per month): Includes the most AI, channel, chat, and monitoring features apart from the Enterprise plan
  • Enterprise (custom pricing): Offers tailored solutions for large businesses, such as the ability to white label
• G2 rating: 4.5/5

5. Crisp

For businesses looking for an all-in-one messaging platform, Crisp offers a budget-friendly way to engage customers across multiple channels. It helps teams streamline support and sales conversations with a shared inbox, chatbot automation, and built-in knowledge base integration.

• Best for: Small to medium-sized businesses seeking an affordable, user-friendly live chat solution with multi-channel capabilities
• Key features: Engages customers across platforms like websites, WhatsApp, Facebook Messenger, and Instagram from a unified dashboard; centralizes all customer communications with a shared inbox; provides instant answers by integrating a knowledge base into the chat
• Integrations: Slack, WordPress, Shopify, Zapier, and others
• Pros: More affordable entry point than Tidio’s Starter plan, with scalable options 
• Cons: Advanced features require higher tier plans, customization options may be limited compared to other platforms
• Plans/pricing:
  • Free: Includes two seats, chat widget, and a shared inbox 
  • Mini ($95 per workspace per month): Includes four seats, 5,000 user profiles, chat triggers, and Slack integration
  • Essentials ($95 per workspace per month): Includes 10 seats, knowledge base, phone call integration, and 50,000 user profiles
  • Plus ($295 per workspace per month): Includes 20 seats, 200,000 user profiles, advanced AI, and white labeling
  • Enterprise (custom pricing): Includes dedicated onboarding, personalized service-level agreement, and team training
• G2 rating: 4.5/5

6. tawk.to

If you need a free live chat solution and limited automation, tawk.to offers unlimited agents, real-time monitoring, and a built-in ticketing system. 

• Best for: Small businesses with limited budgets looking for a live chat solution with essential customer support features
• Key features: Unlimited agents, chat history, and widget customization at no cost; track visitor activity and engage proactively with real-time monitoring; convert chats into tickets and provide self-service options
• Integrations: WordPress, Shopify, Wix, Zapier, and others
• Pros: Free alternative to Tidio’s Starter plan with optional paid upgrades
• Cons: Limited customization options, limited automation features compared to premium chat solutions
• Plans/pricing:
  • Free: All core live chat features included
  • Paid add-ons:
    • $1 per hour for a live human agent: Hire chat agents to manage conversations
    • $29 per month for white labeling: Remove tawk.to branding
• G2 rating: 4.5/5

7. Zendesk Chat

For businesses after seamless live chat and customer support integration, Zendesk Chat connects directly with Zendesk’s help desk and CRM tools. With AI-powered chatbots, ticketing automation, and advanced analytics, it’s ideal for supporting and scaling customer interactions.

• Best for: Businesses that want to provide context-rich, visual conversations
• Key features: Uses AI-powered chatbots to automate responses, qualify leads, and assist customers; seamlessly integrates with Zendesk’s ticketing system for streamlined issue resolution; analytics and reporting give insights into customer interactions and agent performance
• Integrations: Zendesk Support, Salesforce, Slack, Shopify, and others
• Pros: Offers deeper CRM and ticketing capabilities than Tidio
  Cons: Lacks a free pricing tier, may be complex for small teams not using Zendesk’s full suite
• Plans/pricing:
  • Support Team ($19 per agent per month): Basic live chat, ticketing, and social tools
  • Suite Team ($55 per agent per month): Adds knowledge base integration, Google Analytics help center, and AI-powered responses
  • Suite Professional ($115 per agent per month): Includes live analytics, skills-based routing, and service-level agreements
  • Suite Enterprise (custom pricing): Tailored solutions for large teams like Sandbox and custom agent roles
• G2 rating: 4.3/5

8. HubSpot Live Chat

HubSpot offers live chat coupled with built-in CRM capabilities. It seamlessly logs conversations in HubSpot’s free CRM, enabling better customer tracking, automation, and lead nurturing — all from a single platform.

• Best for: Businesses that want live chat with built-in CRM integration for better lead management
• Key features: Automatically logs conversations in HubSpot’s CRM for better customer tracking; automated responses and lead qualification can be set up without coding; manages chats, emails, and customer inquiries from a single inbox
  Integrations: HubSpot CRM, Slack, Shopify, Zapier, and others
• Pros: Free option is a great entry-level choice compared to Tidio’s Starter plan
• Cons: Advanced automation and reporting require higher tier plans, best suited for businesses already using HubSpot CRM
• Plans/pricing:
  • Free: Includes live chat, chatbot automation, and CRM access
  • Marketing Hub Starter ($15 per seat per month): Removes HubSpot branding and adds support, messaging, and simple marketing automation
  • Marketing Hub Professional ($800 per month): Includes three seats, marketing text messaging, and Breeze social agent
• G2 rating: 4.4/5

9. REVE Chat

REVE Chat offers AI-driven automation, video and voice chat, and co-browsing support to enhance customer interactions. 

• Best for: Businesses that want to provide real-time, personalized assistance across multiple touchpoints
• Key features: Automates customer interactions with AI-driven chatbots, offers face-to-face support directly within the chat widget, assists customers in real time by navigating web pages together
• Integrations: Shopify, WordPress, WhatsApp, Facebook Messenger, and others
• Pros: Offers unique features like video chat and co-browsing, which aren’t available with Tidio
• Cons: User interface can feel outdated compared to modern alternatives, no free pricing tier
• Plans/pricing: 
  • Standard ($45 per month): Basic live chat with one active chatbot support that includes 1,000 unique visitors per month
  • Advanced ($149 per month): Includes 10 active chatbots, appointment scheduling, and fallback responses 
  • Enterprise ($399 per month): Offers sentiment analysis, machine learning training, and priority customer support 
• G2 rating: 4.5/5

10. Gorgias

Gorgias is a powerful live chat solution that goes beyond customer support — allowing teams to manage orders, process refunds, and automate responses directly from the chat. 

• Best for: E-commerce businesses looking for a live chat solution with deep Shopify, WooCommerce, and BigCommerce integrations
• Key features: Automates responses, detects user intent, and streamlines common inquiries; manages orders, refunds, and customer issues directly from the chat; connects with email, social media, and text messaging for a unified support experience
• Integrations: Shopify, WooCommerce, BigCommerce, Klaviyo, and others
• Pros: More tailored for e-commerce businesses compared to Tidio, making it ideal for online stores
• Cons: Primarily designed for e-commerce, so not ideal for other industries; higher tier plans can be expensive for small businesses
• Plans/pricing:
  • Starter (starts at $10 per month): Includes 50 help desk tickets and automation scales according to business needs 
  • Basic (starts at $50 per month): Includes 300 help desk tickets and automation scales according to business needs 
  • Pro (starts at $300 per month): Includes 2,000 help desk tickets and automation scales according to business needs 
  • Advanced (starts at $750 per month): Includes 5,000 help desk tickets and automation scales according to business needs  
• G2 rating: 4.6/5

Comparison chart: Tidio vs its competitors

How to choose the best live chat tool for your business

Choosing the right live chat tool depends on your business goals, customer expectations, and operational needs. Consider these key questions:

• Budget: Do you need a free plan, or is investing in AI and automation worth it for your business growth?
• Team size: Does your team need a simple solution, or do you require a scalable platform with multi-agent support?
• Integration needs: Does the tool connect with your existing CRM, e-commerce platform, or help desk?
• Automation and AI: Do you need AI-driven chatbots and workflow automation to reduce manual tasks?
• Industry requirements: Does your industry require specialized features like order management or video chat?

Whether you need AI-powered automation, deep CRM integrations, or a cost-effective support solution, there’s a Tidio alternative that fits. By answering the questions above, you can choose a platform that enhances your interactions with customers and drives business growth.

For a powerful way to transform your forms into dynamic, conversational experiences without needing to write any code, give Jotform AI Agents a try for free today.

Photo by benzoix