Picture this: A customer is browsing an online store and has a quick question about a product, so they open the customer service chat.
An automatic reply tells them that while their query is very important, they’re tenth in line to speak to customer service, and a rep won’t be available for 30 minutes.
A 30-minute wait probably won’t make the customer feel like their question is very important, and they might even take their business elsewhere. How can businesses avoid this scenario?
Providing good, quick customer service is a reliable way to get repeat business. According to a survey from Statista, 94 percent of customers say good customer service experiences make them more likely to return to a business.
Good customer service also helps cut costs — winning new customers is typically more expensive than retaining existing ones.
Fortunately, now there’s a reliable, affordable way to provide instant, thorough customer support at all hours. Check out Jotform AI Agents for Shopify, now available on the Jotform Enterprise platform!
Can’t-miss customer satisfaction
Now you can add a Jotform AI Agent directly to your Shopify store to provide your customers with instant support, 24-7.
You can easily train AI Agents for Shopify to answer questions, show products, and even help customers make purchases. Agents can also sync product and order data directly from your Shopify store. No coding needed.
Satisfied customers across industries
AI Agents for Shopify can keep customers happy across industries.
Nonprofits can save money on labor costs and improve donor engagement with AI Agents for Shopify. If you have an online store for merch or secondhand goods, consider adding an agent to assist and engage customers.
Colleges and universities can provide automated 24-7 support for students who are awake until the wee hours of the morning. AI Agents can help students purchase textbooks, laptops, sweatshirts, and more.
Healthcare supply businesses can use AI Agents to help customer organizations explore medical supplies and products, giving healthcare providers quick answers so they can focus more on patients.
Cost savings on the front and back end
Adding a Jotform AI Agent to your Shopify store is more affordable than developing your own AI product.
According to some estimates, developing an AI solution in-house can cost upwards of $10,000, with more customized and complex AI projects costing upwards of $200,000. Paying an AI customer service company to use its agents can also be expensive and may become untenable, depending on pricing and usage limits.
But with Jotform Enterprise, AI Agents are already included with a product you know and love, potentially making them a more cost-effective option for your organization. Contact sales to learn more.
Tools for customer service reps and salespeople
Asking customer service representatives to follow up on orders, answer general questions, and collect feedback can be a huge time sink and keep reps from focusing on high-priority tasks.
But with Jotform AI Agents for Shopify, you can give your customer service reps their time back. Now, while an AI chatbot handles simple questions and requests, your reps can work on more complex customer problems and spend time keeping customers happy.
Easy to train
AI Agents are easy to train and customize. AI Agents for Shopify support chat-based conversations as well as voice-based conversations, allowing you to meet customers where they are and provide personalized support.
AI Agents can be trained with FAQs, links, and file uploads. You can even set predetermined answers to questions and have a conversation with your agent to train it.
If you’re new to AI Agents and need some pointers, check out our e-book, user guides, and blog posts.
If you want to see a demo of Jotform AI Agents for Shopify in action, check out our latest webinar.
How to add an AI Agent to Shopify
- Log into your Shopify store account and open the Shopify App Store.
- Search for “Jotform,” and open the Jotform AI Chatbot & Live Chat app. Click Install.
- Click Install in the dialog.
- Click Connect.
- Sign up for a Jotform account by entering your email, or, if you already have a standard Jotform account, click Log in.
If you’re a Jotform Enterprise user, you should see a Log into Jotform Enterprise option.
- Enter your Enterprise server name. Click Continue.
- Enter your credentials and click Log in.
- To give access to your Jotform account, click Allow.
- That’s it! Now, you can create a custom AI Agent for your Shopify store.
Create your agent
After you install the app, you’ll see two options:
- Create new AI chatbot lets you build a new AI Agent.
- Select from existing AI chatbot lets you add a Jotform AI Agent you’ve already created to your store.
If you choose Select from existing AI chatbot, you’ll see a list of the agents you’ve already created. Choose the one you want and click Select agent.
If you choose Create new AI chatbot, you’ll start by selecting which skills you want your agent to be fluent in: Product Discovery, Customer Support, Order Management, and Engagement & Upsell. Check the ones you want, then click Next.
In the next window, describe your agent in the text field. You can enter details about your agent’s personality and goals. When you’re done, click Create AI chatbot.
You’ll then be able to train and customize your agent. The Agent persona window lets you choose from a variety of avatar options, create a name for your agent, modify its chattiness and tone, and more. The Agent style window lets you modify your agent’s color scheme and appearance. The Train your chatbot window lets you add actions for your agent to perform.
To access even more training and customization options, select Go to Jotform. From Jotform’s AI Agent Builder, you can access the full range of agent training and customization options.
If you want in-depth video guides on using AI Agents, be sure to check out our Jotform AI Agents playlist on YouTube.
Leveled-up customer service
With Jotform AI Agents for Shopify, your customers will never have to wonder whether their queries and concerns are important — they’ll be immediately taken care of, 24-7. Save time and money, and take your customer service efforts to the next level.
Give AI Agents for Shopify a try today and let us know what you think!
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