Google Calendar integration is working but requires Google Account verification

  • Robertnspeirs
    Asked on September 8, 2023 at 9:09 PM

    Hi,

    My google calendar integration is showing Authentication Failed message on my form (https://form.jotform.com/232485999549076)

    It is writing to the calendar and seems to be working.

    However, the integration does not seem to read that there are existing appointments in the calendar that are not from Jotform. Is this possible?

    Start message in integration

    Google Calendar integration is working but requires Google Account verification Image 1 Screenshot 30

    I get the success, but if I go back in I am getting the top message each time.

    Google Calendar integration is working but requires Google Account verification Image 2 Screenshot 41



  • Billy JotForm Support
    Replied on September 10, 2023 at 1:03 AM

    Hi Robertnspeirs,

    Thank you for reaching out to Jotform Support. The issue might be on the user interface only as you mentioned that events are being added to your Google Calendar. I tested our integration and I was not able to replicate the issue. I've already cleared your forms' cache as that may be causing it.

    If the same issue persists, can you remove the integration and then add it again and see if the issue persists?

  • Robertnspeirs
    Replied on September 10, 2023 at 3:10 AM

    Hi, thanks for that.

    The second part of the message was regarding existing appointments in the Google calendar. Will Jotform read the Google calendar and not allow bookings to be made that conflict? i.e. if an unrelated Google appointment is already scheduled, will it recognise this and not allow a second Jotform appointment?


  • Lorenz JotForm Support
    Replied on September 10, 2023 at 11:48 PM

    Hi Robertnspeirs,

    Thanks for reaching out to Jotform Support. I've moved your question to a separate thread. You can check that out here.

    Let us know if you have any other questions.