When I have notifications set to PDF, the header on hidden/unused pages

  • R
    Richard Martinez
    Asked on November 29, 2021 at 9:46 PM

    When I have notifications set to PDF, the header on hidden/unused pages still shows up on the PDF attachment. Looking at the customizable PDF editor, all of the headers and a photo do not show up as options to include or not to include. I have no idea how to remove those unused headers and photo. I've tried to Hide/Show if the page is used, but that doesn't help this issue. Can you help?

    Page URL: https://www.jotform.com/help/503-how-to-include-submissions-as-pdf-attachment-in-the-email-notifications/
  • Profile Image
    Jeric JotForm Support
    Replied on November 29, 2021 at 10:35 PM

    Hi there,

    Thanks for reaching out!

    We are definitely more than happy to help you with this, For us to investigate further, can you share the specific form URL that you need help with?

    Guide: https://www.jotform.com/help/401-where-to-find-my-form-url/

    While I do have an idea about your concern, could you share a screenshot to describe those hidden/unused pages on the PDF file?

    We'll wait for your response.

    Regards,






  • Profile Image
    Richard_Martinez_RMartinez
    Replied on November 30, 2021 at 2:55 PM
    Hello,
    Here is the form. Attached is the PDF that gets sent with the notification
    emails that I'm speaking of. You can see all the page headers still, even
    when the page was not used.
    https://form.jotform.com/213005700638143
    ...
  • Profile Image
    Basil_A
    Replied on November 30, 2021 at 3:43 PM

    Hi,

    Hidden headers are not hidden in the PDF file, there is no option to hide hidden fields.

    The option available is to hide empty fields, it doesn't apply to headers.

    Please let us know if you have any further questions.