Unable to access my account page

  • Admin_ZWILLING
    Asked on November 3, 2021 at 12:32 PM

    The account page is blank. I noticed just now:

    https://eu.jotform.com/myaccount/

    HTML seems to be broken at script tag.

    1635949810 61829cf264241 Unbenannt Screenshot 10

  • Bojan Support Team Lead
    Replied on November 3, 2021 at 12:35 PM

    I could not replicate this problem. Can you please let us know what device and browser you are using to access your account? This will help us investigate the problem further.

    Also, please send us a screenshot of your console if you get any errors in it. Please click here to see how to share images with us.

    Thank you for your cooperation.

  • k s
    Replied on November 3, 2021 at 12:43 PM

    I also cannot access my account.
  • Bojan Support Team Lead
    Replied on November 3, 2021 at 1:46 PM

    Greetings.

    Your question has been moved to a new ticket. We are working on a reply, and you will receive it soon here:
    https://www.jotform.com/answers/3480385

    If you have any additional questions, please post them to the provided ticket.

    Thank you for your cooperation.

  • Admin_ZWILLING
    Replied on November 3, 2021 at 2:18 PM

    It now works again. Browser was Chrome.

    I had it still open in one tab so here is a screenshot of dev console:

    1635963618 6182d2e233dac Unbenannt2 Screenshot 10

  • Jovanne Support Team Lead
    Replied on November 3, 2021 at 5:50 PM

    Hi,

    Thank you for sharing this information.

    We are glad that the issue is now fixed. It may be a temporary issue due to the upgrade of our system. And for that, we apologize for the inconvenience you have experienced.

    Please let us know if you still encounter the same issue so we can assist you.

    Thank you.