Unable to log in at my station

When I try to log in to jot form to retrieve documents our clients have sent us it says my verification code is out of date. I then click for it to send a verification code to the work email we have set up so I can enter it and log in. I enter the code into the pop-up provided, but the "Verify Code" button does nothing. Clicking it does nothing, hitting enter does nothing.

The AI is very unhelpful, by the way.

Hi Animal, sorry to hear you're having trouble logging in and that the verification code isn't working as expected. To help you better, could you please provide the email address you use for your Jotform account? This will help us look into the issue more closely. Looking forward to your reply!

amcsanrafaelreception@gmail.com

According to our logs, the emails were successfully sent to amcsanrafaelreception@gmail.com. Please check your spam or junk folder. Consider whitelisting Jotform's sender email or domain to avoid future issues. Also, ensure your form's email fields and conditions are set up correctly. To prevent email bounce issues, please use valid, correctly formatted email addresses. Feel free to let me know if it’s still not working.

This is not a problem with the account. This is a problem with your website. The button you provide is broken.

Hi Animal,

I understand that the "Verify Code" button on the login page is not working for you, and this is causing difficulty in accessing your account. Could you please provide a bit more detail about the device and browser you are using? Sometimes, clearing your browser cache or trying a different browser can help resolve such issues.

Additionally, ensure that your browser is up to date and that any browser extensions or ad blockers are temporarily disabled, as they might interfere with the button's functionality.

Please try these steps and let me know if the issue persists so we can further assist you.

Thank you for your patience and for reaching out to Jotform Support.

I just wanted to check in with you to see if the issue has been resolved on your end or if you're continuing to experience the behavior of the Verify Code button not working.