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Debra_GutierrezAsked on October 2, 2025 at 2:46 PM
I need an actual person who can walk me through how to create a jotform. I do not understand any of these training videos.
How can I connect with a person.
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Podo: Support AI AgentReplied on October 2, 2025 at 2:46 PM
Hi Debra,
Thanks for reaching out to us for help.
Since you prefer to connect with an actual person to walk you through creating a Jotform, I am arranging for a live support agent to assist you directly.
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Debra_GutierrezReplied on October 2, 2025 at 2:46 PM
Thank you!
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Podo: Support AI AgentReplied on October 2, 2025 at 2:47 PM
Hi Debra,
You’re welcome! If you have any other questions or need further assistance, feel free to ask.
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Debra_GutierrezReplied on October 2, 2025 at 2:47 PM
I definitely need assistance from an actual human
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Podo: Support AI AgentReplied on October 2, 2025 at 2:47 PM
Hi Debra,
I understand you definitely need assistance from an actual human. A live support agent has already been notified and will be with you shortly to help you directly.
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RayReplied on October 2, 2025 at 2:50 PM
Hi Debra,
Thanks for reaching out to Jotform Support. I'll be happy to assist you with creating forms on Jotform!
To start off, what kind of form did you have in mind so we can have a baseline on where to begin?
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Debra_GutierrezReplied on October 2, 2025 at 2:52 PM
how long does it take to speak to a person?
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Debra_GutierrezReplied on October 2, 2025 at 2:54 PM
I am looking at creating a Client Information Form for my Travel business. Can we possibily speak on the phone?
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Debra_GutierrezReplied on October 2, 2025 at 2:57 PM
Ray are you still there?
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Debra_GutierrezReplied on October 2, 2025 at 3:01 PM
hello? Please call me at 518-441-1097
Thank you, Debra Gutierrez
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Debra_GutierrezReplied on October 2, 2025 at 3:13 PM
When can we speak?
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Joeni JotForm SupportReplied on October 2, 2025 at 3:47 PM
Hi Debra,
Unfortunately, we don’t have phone support, but I’m right here to help, and we can sort this out together. How can I help? Can you explain a bit more about what you want to achieve by creating your Jotform account and forms?
Once we hear back from you, we'll be able to move forward with the solution.
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Debra_GutierrezReplied on October 2, 2025 at 4:19 PM
I am trying to personalize a form such as the "Travel Agency Booking Form " template you have in your library. I have not been able to add what information I need nor can i seem to add my logo or company name. It is extremely frustrating. I want to be able to email the form to clients who can then fill it out and return it to me.
Thank you
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Debra_GutierrezReplied on October 2, 2025 at 4:26 PM
Not sure how you are able to help me when we can't actually communicate with each other. Can we set up a chat time so that we aren't playing tag and missing each other?
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RayReplied on October 2, 2025 at 4:48 PM
Hi Debra,
Thanks for providing more information about what you'd like your form to achieve. I understand your frustration with not being able to communicate via live phone call.
I'm hoping we can provide you with enough guidance and advice through this support channel to get you started on the right track.
I've done some quick demos for you below on how to add a logo, company name as well as how to add or modify fields to help gather the information you're aiming to receive from your customers.
To start, here is how you can add or modify the information fields on the form. I am currently using the "Travel Agency Booking Form" template.
Add new fields:
- In the top left corner of the Form Builder, you'll click on the Add Elements button.
- This will bring up all of the different form fields available to add to your form. In this example, I will be adding the Full Name field as well as an Email field.
- You can easily just drag the fields you want from the Form Elements pane on the left into the specific spot on your form.
Modify existing fields:
- Click on the field you wish to modify or update
- That should bring up the Properties pane of the field on the right side of the screen. In this example, we will be modifying the Traveler #1 field which is is a Full Name field.
Add/remove custom logo:
- Start by clicking on the plane logo that is already uploaded to the form at the top.
- That should bring up the Logo Properties pane on the right side of the screen
- From here, you can click on Remove Logo to upload your own logo or just remove the existing logo entirely.
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