Wont let me change payment methods

I want to move to credit card and it wont let me move my subscription out of paypal and now its cancelled my subscription. Need this fixed ASAP. Manage payment methods only takes me to Paypal to log in.

Hi Integrative_Nutrition,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

I understand you're having trouble changing your payment method from PayPal to a credit card, which resulted in your subscription being cancelled. I have escalated your refund request to our refund team. Our team typically responds within 24-48 hours; please use the ticket thread for all updates.

Reach out again if you need any other help.

I do not a refund. I want to change my payment method from Paypal to a credit card. It will not let me change it.

Hi Integrative_Nutrition,

Thanks for getting back to us. I understand that you want to change your payment method from PayPal to a credit card instead of getting a refund. I'll look into this for you.

In the meantime, could you please provide the following information to help me investigate further:

• Which Jotform plan are you currently subscribed to (e.g., Bronze, Silver, Gold)?
• Are you trying to change the payment method through your Jotform account or through PayPal?

Once I have this information, I'll be able to assist you better.

I am on the Bronze with old pricing. I tried to change it in Jotform - my account - change payment method. Now its just cancelled my subscription and I have no service.

Hi Integrative_Nutrition,

Thanks for the additional details. Since your subscription was cancelled and you are unable to change the payment method from PayPal to a credit card via your Jotform account, here’s what you can do:

1. Cancel your existing PayPal subscription manually: Log in to your PayPal account, click on the gear icon at the top right, go to Payments > Manage automatic payments, select Jotform, and cancel the subscription.
2. After cancelling the PayPal subscription, go back to your Jotform account: Try subscribing again using your credit card as the payment method.
3. If you continue to experience issues: Please let us know, and we can assist you further with your subscription setup.

This process should help you switch your payment method successfully.

Reach out again if you need any other help.

I have already done that and it does not work. It is only taking me back to Paypal to set the subscription up again. Now pricing has changed and I have old special pricing. I cannot just set it back up again.

Hi Integrative_Nutrition,

Thank you for the update. Since you have already cancelled your PayPal subscription manually and are still being redirected to PayPal when trying to change your payment method, and considering you have the old special pricing that cannot be set up again, this situation requires special handling.

Unfortunately, due to the pricing changes and the way subscriptions are managed, switching payment methods directly from PayPal to a credit card while retaining old pricing is not supported through the standard process.

What I recommend is that our support team reviews your account and subscription details to provide a tailored solution that respects your old pricing and helps you switch to the credit card payment method without losing your benefits.

I'll escalate this issue to the appropriate team for further assistance. They will reach out to you with the next steps.

Yes please escalate.

Hi Integrative_Nutrition,

One of our Support Team members will take it from here to follow up shortly.

Hi Integrative_Nutrition,

I've gone ahead and reached out to our relevant team about this. We’ll get back to you as soon as we get an update from them.

Hi Integrative_Nutrition,

You can remove PayPal and update your subscription with your credit card easily. Check out the steps below to see how it's done:

1. Go to the Pricing page, and click on your current plan.

2. In the Checkout page, under Choose Your Payment Method, select Credit/Debit Card.

3. Tick the Terms of Service box, and then click on Pay/Continue, and you’re done.

Reach out again if you have any other questions.