Keep getting AxiosError: Network Error message with form

Hello I have been trying to upload a PDF form to convert into an online form and I keep getting the AxiosError: Network Error. I cleared the cache, cookies, used a different browser and tried again the following day and am still getting the same error message.

Hi Janice,

Thanks for reaching out to Jotform Support. Let me help you with that:

The AxiosError: Network Error you are encountering when trying to upload a PDF form to convert into an online form can sometimes be related to connectivity or server issues. Since you have already tried clearing cache, cookies, switching browsers, and waiting, here are a few additional suggestions:

• Ensure your internet connection is stable and not blocking any requests.
• Try uploading the PDF form from a different network or device to rule out local network restrictions.
• Check if the PDF file is not corrupted or too large, as this can sometimes cause upload issues.
• If you are using Jotform's Smart PDF Forms feature, you might consider disconnecting the original PDF from the online form after conversion, which can sometimes help with related issues.

If the problem persists despite these steps, it may be related to a temporary issue on Jotform's side, and trying again later could help.

Give it a try and let us know how it goes.

Hi Janice,

The error message you're seeing typically indicates that there is a network connectivity issue preventing the form or related API requests from successfully communicating with the server. It can be caused by various factors such as unstable internet connection, server timeouts, or network restrictions.

Since you’ve already completed the basic troubleshooting, to help narrow down the cause of the issue, could you provide more details such as the exact action you’re performing, the form URL, and any error messages or screenshots you encounter? This information will allow us to investigate further and offer a more precise solution.

Let us know how it goes and if you need any further assistance.