No verification code is being sent to my phone when setting up an SMS notification for new form submissions

I am trying to connect my phone to get a notification when I get a submission, but no verification code is being sent to my phone or my husbands phone. Trying to figure out how to get it connected

Hi Blair,

Thanks for reaching out to Jotform Support. Let me help you with the issue of not receiving the verification code on your phone for submission notifications.

Here’s how to troubleshoot this:

1. Check your phone number: Make sure the phone number you entered is correct and includes the country code.
2. Check your network: Ensure your phone has a stable network connection to receive SMS messages.
3. Check spam or blocked messages: Sometimes, messages from Jotform might be filtered or blocked by your carrier or phone settings.
4. Try resending the code: Attempt to resend the verification code from your Jotform account settings.
5. Use an alternative number: If possible, try another phone number to see if the issue persists.

If these steps don’t resolve the issue, please let me know, and we can explore further solutions.

Give it a try and let us know how it goes.

Hi Blair,

If you are using your phone number as the recipient email on your notification email, this will only be possible if your mobile network provider allows it. You can find your SMS gateway on the following list on this page and construct your email address using this format:

number@serviceProvider.com

Replace the word number with your mobile number. Here's an example for a T-Mobile email provider:

2221234567@t-mobile.net

After that, you can set it as your recipient email address in your forms' notification email. Check out our guide on Setting Up Email Notifications to learn more. If that’s not quite what you’re looking for, can you share a bit more info so I can help you better?

Keep us updated and let us know if you need any more help.