Two Staffers on Bounce List

Hi,

Two of our staffers have been added to the bounce list, I believe. Can we get them removed so they start receiving notification emails again?

They are:

thaire@definitivemediagroup.com

jy@definitivemediagroup.com

Thank you.

Hi Jessica, I understand the issue with the two staffers on the bounce list. To help you remove their email addresses from the bounce list so they can start receiving notification emails again, could you please confirm if you have access to those email accounts? If not, we can assist you further once we have the exact email addresses to work with. Let me know!

Yes, I have access.

thaire@definitivemediagroup.com

jy@definitivemediagroup.com

I’ve made a few changes to help resolve the problem. The message indicates that the email address provided is not valid. Please ensure that the email address entered in your form is correctly formatted and valid. This will help prevent delivery issues and ensure you receive notifications properly.

Hi Jessica,

Thanks for reaching out to Jotform Support. I removed the emails from the bounce list, so they should now receive email notifications again. The two have the same reasons why they were bounced, and for the details, check the reasons below:

Reason(s) : bounced (host mx1-us1.ppe-hosted.com[67.231.154.162] said: 550 5.7.1 Service unavailable; client [152.160.220.200] blocked using Cloudmark Sender Intelligence (Visit https://csi.cloudmark.com/reset-request/ if you feel this is in error.). Please provide the following IP address when reporting problems: 152.160.220.200 (in reply to RCPT TO command))

To prevent this from happening again, we recommend setting up your SMTP as your sender email. This way, notifications will be sent from your SMTP server instead of Jotform’s. Let me walk you through setting it up:

1. Go to the Settings page while logged in to your Jotform account and click on Add Sender Email in the Sender Emails section.

2. In the window that opens, select your Email provider and click on the Continue button. I used Custom SMTP in this example.

3. Enter your email provider's details, click on Send Test Email to check if it’s set up correctly, and then click on Save.

Don’t forget to also select your email address in your email settings, whether you’re using it in Form Builder or Workflow Builder. For more information about custom SMTP, check out our guide on How to Set up SMTP for a Form. You can also Whitelist Jotform IP Addresses and Domains to prevent important emails from being marked as spam or blocked.

Give it a try and let us know if you need any help.