Notifications are not being sent to my email

Hello, this issue has happened once before but I can’t remember how it was fixed. Completed Jotforms are not being forwarded to my email. Can you help?

thank you so much

Hi Kathleen! To help you better with the email notification issue, could you please provide the email address where you expect to receive the notifications? This will help us check the settings and troubleshoot the problem more effectively.

Kathleensanderstattoo@yahoo.com

Hi Kathleen,

Here are some steps to troubleshoot why your Jotform notifications might not be reaching your email address kathleensanderstattoo@yahoo.com:

• Check the Email Notification Recipients: Ensure your email address is correctly entered as a recipient in your form's notification settings.
• Check Your Spam or Junk Folder: Sometimes notification emails can end up in your spam or junk folder. Mark them as "not spam" if you find any.
• Check if Your Email is on the Bounce List: Jotform stops sending emails to addresses on the bounce list. Verify in your Account Settings that your email is not listed there.
• Add Jotform to Your Whitelist: Whitelisting Jotform's IP addresses and domains with your email provider can improve email deliverability.
• Check Email Logs: You can view email logs in your Jotform Account Settings to see if notifications were sent.

Following these steps should help resolve the issue. If you need detailed guidance on any of these steps, please let me know.

Hi Kathleen,

I checked your email, and it was added to the bounce list. This is why you're not receiving any emails. The reason it was added to the bounce list is listed below:

• Kathleensanderstattoo@yahoo.com

Reason(s) : bounced (host mta5.am0.yahoodns.net[98.136.96.91] said: 552 5.2.2 This message could not be delivered because the recipient's mailbox is full. Please try again later or contact the recipient directly. See https://senders.yahooinc.com/smtp-error-codes#mailbox-full for more information (in reply to end of DATA command))

Additionally, I have removed your email address from the bounce list. To prevent this from happening again, you can ask your email service provider to whitelist Jotform's IP and email address or set up a Custom SMTP for your forms. You can easily set up a custom SMTP to use your email sender as provider. Let me walk you through it:

1. Go to the Settings page while logged in to your Jotform account and click on Add Sender Email in the Sender Emails section.

2. In the window that opens, select Custom and click on the Continue button.

3. Enter your email provider's details, click on Send Test Email to check if it’s set up correctly, and then click on Save.

Now you should select your custom SMTP in your email properties under email settings in Form Builder, and if you’re using Workflow Builder, do the same there. Check below to see how it looks in Form Builder:

And here’s how it looks in Workflow Builder:

Give it a try and let us know if you need any help.