Transfer jotform account to another email address

hi, want to transfer the jotform account to another user. please let me know how I can proceed with this. thanks!

Hi Barry,

Thanks for reaching out to Jotform Support. Let me help you with that:

Currently, Jotform does not support transferring an entire account to another user or email address. However, you can transfer your forms individually to another Jotform account. Each Jotform account must have a unique email address, so you cannot use the same email for multiple accounts.

Here’s how you can transfer your forms to another user:

1. Log in to your Jotform account.
2. Go to My Forms and select the form you want to transfer.
3. Click on More Options (three dots) for that form.
4. Choose Transfer Ownership and enter the email address of the new user.
5. Confirm the transfer by following the instructions sent to the new user's email.

This way, the forms will be moved to the other user's account, but your original account will remain active under your email.

If you want to change the email address associated with your Jotform account (not transfer ownership), you can do that in your Account Settings.

Let us know if you need guidance on transferring forms or changing your account email address.

Give it a try and let us know how it goes.

these are the options. no transfer ownership option, what do i do

Hi Barry,

If you are not seeing the Transfer Ownership option, here is what you can do:

1. Go to the Data page of your Jotform account by visiting https://www.jotform.com/myaccount/data.
2. Click the Transfer Forms button at the bottom of the page to start the transfer process.
3. Enter the verification code sent to your registered email address.
4. Search and select the forms you want to transfer.
5. Click the Transfer Forms button to complete the transfer.

When you transfer forms, the submission data will also be transferred, and you will no longer be the owner of those forms.

If you want to collaborate in an organized workspace, you might want to explore Jotform Teams, which is available for Enterprise users.

Give it a try and let us know how it goes.

that does not work. do you see the error message?

Hi Barry,

If you are encountering an error message during the transfer process, it might be related to the acceptance of the transfer request or other account-specific issues.

Here’s what you can do to accept a form transfer request:

1. Check your email for the Form Transfer Request sent by Jotform.
2. Click the acceptance link in the email to confirm the transfer.
3. Alternatively, log in to your Jotform account, go to Account Settings, and look for any pending transfer requests.
4. Accept the transfer from there to move the forms to your account.

If you still see an error message, please provide the exact message text or a screenshot so we can assist you further.

Give it a try and let us know how it goes.

the error in transferring is that forms that are connected to joform products cannot be transferred. what are jotform products?

Hi Barry,

The error message you are seeing about forms connected to Jotform products not being transferable refers to forms that are integrated or linked with certain Jotform products. These Jotform products include:

• Jotform Form Builder
• Jotform AI Agents
• Jotform Tables
• Jotform Apps
• Jotform Sign
• Jotform Boards
• Jotform Workflows
• Jotform Inbox
• Jotform Report Builder
• Jotform PDF Editor
• Jotform Store Builder
• Jotform Smart PDF Forms
• Jotform Mobile Forms
• Jotform Enterprise

Forms connected to these products may have dependencies or integrations that prevent them from being transferred to another account.

If you need to transfer forms that are connected to these products, you may need to consider alternative solutions such as exporting data or recreating the forms in the new account.

recreating forms is not an option.. can i change the email address of account to hand off

Hi Barry,

You can change the email address associated with your Jotform account to effectively hand off the account to another user. This will update the login email for the account.

Here’s how you can change your account email address:

1. Log in to your Jotform account.
2. Go to Account Settings by clicking on your profile icon and selecting Account Settings.
3. Navigate to the Profile section where you will see your current email address.
4. Click Edit next to your email address and enter the new email address you want to use.
5. Save the changes and follow any verification steps sent to the new email address.

After this, the account will be accessible using the new email address.

Give it a try and let us know how it goes.