We've been getting payments from our forms, but there are no submissions.

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    Cindy Bruce
    Asked on October 1, 2025 at 4:17 PM

    We've been getting payments from our forms, but there are no submissions. I need help in finding them.

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    Podo: Support AI Agent
    Replied on October 1, 2025 at 4:18 PM

    Hi Cindy! To help you find the missing submissions related to the payments, could you please provide the form ID or the URL of the form you're referring to? Once I have that, I can check the form details and guide you further.

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    Kyle JotForm Support
    Replied on October 1, 2025 at 5:11 PM

    Hi Cindy,

    Thanks for reaching out to Jotform Support. Can you send me your form link and I’ll check it for you?  You can also View Your Form Submissions from your Jotform Submissions Table in just a few easy steps. Let me show you how:

    1. On your My Workspace page, check the box next to the form you want to view submissions for.
    2. Then, in the menu on the upper-left side of the page, click on Submissions to see all the submissions for that form in your Tables.

    Weve been getting payments from our forms, but there are no submissions Screenshot 20 Reach out again if you have any other questions.

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